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Order Information
What is my order status?
When will my credit card be charged?
What payment methods can I use?
How will the charge show up on my credit card?
Should I use spaces or dashes when I enter my credit card number?
Do I have to pay sales tax?
Does my billing address have to match the address on file with my credit card?
How will you know where and how to send my physical product?
Why is my credit card being rejected?
What is the status of my USAA or Nationwide order?
Privacy and Security
Still Need Help?
For any order placed before September 27, 2019, please contact our customer service representatives at:
CustomerCare@jaggedpeak.com or 1-800-633-3991.
For any order placed between September 27, 2019 and January 27, 2025, please contact our customer
service representatives with proof of purchase at:
retailcustomercare@resideo.com.
For orders placed after January 27, 2025, please visit the First Alert Order Lookup page to retrieve your order information.