If your First Alert safe product is damaged by fire at any time while still owned by the original owner, we will replace it with a comparable model at no charge. Freight on the replacement unit is not included in the guarantee. You will need to provide us with the following information:
- Name and address b. Model number and a photo of the burned unit c. Copy of the fire department, insurance or police report
Send this information to: First Alert/BRK Brands, Inc. 3901 Liberty Street Road, Aurora, IL 60504. Contact Consumer Affairs at 800-323-9005 for more information.