Why is my app stuck on "joining network" when trying to connect to WiFi?

First verify you are on a 2.4GHz Network and not 5G network. The connection to WIFI should take no longer than 30 secs if stuck on “joining” Force Close the app, 5 button reset the Device and try to pair again. Also, on the “Activate Device” screen, wait until the units has flashed blue before going to the next step.