How do I reset my Connect to factory setting?

  • In some cases, a factory rest may be necessary. However, you should not reset your Connect unless advised by the Onelink Connect app or a Customer Service Team member.
  • The Connect can be reset by inserting a pin into the reset port on the back and holding in place for 15 seconds. After 15 seconds, the pin should be released. Once released, the front of the Connect will flash red within 15 seconds to indicate successful reset.
  • The reset will only occur if the Connect is plugged into power. If you do not see the Connect flash red, unplug and reconnect power to the Connect. Then wait two minutes and reattempt.