What can I do if I am not receiving push notifications?

Your iPhone or iPad can receive notifications in the event your Onelink Environment Monitor detects temperature and humidity out of range, low level CO and CO alarm. For a CO emergency, following the in home alarm sounding the alert and identifying the possible hazard and location, notifications will be sent to your mobile devices in the event you are away from home.

If you want these alerts and are not getting them, follow some of these steps.

  1. Assure your app is set for receiving push notifications. Navigate to each alarm setting and assure the receive push notifications is toggled “on” for each alarm.
  2. Assure The notifications is set to “on” in your Onelink Home app in the iPhone settings
  3. Assure your wireless router is operating
  4. If you are still not receiving notifications, contact our support team.