FAQ

  • Smoke Alarms

    • I get a false alarm from my smoke alarm. Why does my smoke alarm sound when I can't see smoke?

      According to a study by the National Fire Protection Association (NFPA), an estimated 800 lives could be saved each year in the United States if all homes had working smoke alarms. First Alert, one of the most recognized safety brands in America, offers an array of smoke alarms to meet almost any family's needs.
    • My smoke alarm keeps chirping and beeping. Why does my smoke alarm chirp intermittently?

      It is likely that the reason your smoke alarm keeps chirping and beeping is that the battery is low. Whenever your smoke alarm keeps chirping, replace the battery immediately.
      • A different device or appliance such as a security system, monitor, carbon monoxide alarm, or other device which has a similar low battery or alert signal.
      • Some of the same factors that cause unwanted alarms can cause intermittent alarms: dust and insects in the alarm or power interruptions in hardwired alarms.
      • Improper wiring on AC or AC/DC smoke alarms. AC alarms will chirp every 5 seconds if the interconnect wire is grounded. The orange interconnect wire should NEVER be grounded; it should only be used to interconnect other smoke alarms or compatible devices.
    • Why doesn't my smoke alarm sound when I push the test button?

      It is important that you frequently test your smoke alarms. When you are testing your smoke alarm, there are a number of reasons why the alarm might not sound:
      • You may not be holding the test button down long enough. Try holding it down for up to 10 seconds (20 seconds on photoelectric models).
      • Your battery may not be installed properly or snapped all the way in place. Even if the alarm sounded briefly when the battery touched the terminals, you still need to make sure it is snapped securely in place. If the battery is loose, in cannot power the smoke alarm properly. After installing new batteries, be sure to test your smoke detector.
      • Your AC power may not be on. AC and AC/DC units will have a power indicator light (red or green) that shines continuously when they are receiving electrical power.
      • If you have a 10-Year model, the smoke alarm may not have been properly activated. If the tab broke away before the alarm was activated, you can use a toothpick to move the switch over to test the alarm.
    • Why does my smoke alarm go off when I install a battery or turn on the AC power?

      It is normal for smoke alarms to go off and sound briefly (up to 5-10 seconds) when you install a new battery or when they are powered up. If the alarm continues to go off and no smoke is present, the cause may be one of the following:
      • There may be insufficient battery power, try new batteries.
      • Problems with voltage or insufficient electrical power (brown out) may cause a continuous weak sounding alarm. For AC or AC/DC models, temporarily disconnect power at the service panel until the brown out is over. If you do not restore the AC power, your smoke alarms cannot warn you of a fire.
      • Incompatible warning device. If an incompatible alarm or auxiliary device is linked into a series of AC or AC/DC smoke alarms it may cause the system inadvertently go off.
    • My smoke alarm keeps chirping, even with a new battery. What is causing this?

      There are a number of possible causes for your smoke alarm to keep chirping even with a new battery.
      • It is possible that your smoke alarm "silence" button was pushed by mistake. The alarm will now "chirp" once a minute for up to 15 minutes before resetting.
      • Are you sure it's the smoke alarm? Funny to ask, but other devices have similar low battery chirps or warning tones.
      • Your "new" batteries may not be fresh. If batteries are stored, especially in cold areas like refrigerators, they lose their charge more quickly. Always check the freshness date on the package when buying new batteries. Keep plenty of replacement batteries on hand so that you are sure to always be protected by your smoke alarms.
    • I'm ready to change my smoke alarm battery - what replacement batteries can I use?

      Check your User's Manual or the nameplate on the back of the alarm. Different smoke detectors use different kinds of batteries - 9V, AA, AAA - it all depends on the particular model you have. Use quality batteries like lithium smoke detector batteries - having plenty of power is worth any extra cost. Never use rechargeable batteries because they may not always provide a consistent charge.
    • I lost my First Alert smoke alarm owner's manual. How can I get a new one?

      First Alert smoke alarm owner's manuals are available online for download at no cost. We will, for a small shipping fee, gladly send you a replacement owner's manual or equivalent instructions. Please have your smoke alarm model number handy when requesting a replacement owner's manual. For a replacement owners manual, please contact Consumer Affairs, 3901 Liberty Street Road Aurora, IL 60504 or 800-323-9005 7:30AM-5:00PM CST.
    • How long will the battery last in my smoke alarm?

      Actual battery service life depends on the particular design of your smoke or carbon monoxide alarm and the environment in which it is installed. All kinds of alarm batteries specified in the users manual are acceptable replacement batteries. Regardless of the manufacturer's suggested battery life, you MUST replace the batteries immediately once the unit starts "chirping" (the "low battery warning"). It is recommended that you change the batteries in your alarms when you change your clocks for daylight saving time.
    • What is the proper placement of smoke alarms?

      It is important that you have the proper placement for your smoke alarms. Install your alarms at least 20 feet from appliances like furnaces and ovens, which produce combustion particles. Alarms should be at least 10 feet from high humidity areas like showers and laundry rooms, and at least 3 feet from heat/AC vents. Be sure to install a smoke alarm in each bedroom, one at the top of each stairwell, and one on every level.
    • Why does the National Fire Protection Association (NFPA) recommend that home smoke alarms be replaced after 10 years?

      Smoke alarms have a limited life. Although each smoke alarm and all of its parts have passed many stringent tests and are designed to be as reliable as possible, any of these parts could fail over time. Therefore, you must test the devices weekly. The unit should be replaced immediately if it is not operating properly. The performance of smoke alarms older than 10 years is simply not reliable. To ensure your family's safety, all carbon monoxide and smoke/CO combination alarms need to be replaced every 5-7 years. All smoke alarms need to be replaced every 10 years.
    • Ionization smoke alarms vs. Photoelectric smoke alarms - what is the difference?

      There are generally two types of smoke alarms - ionization smoke alarms and photoelectric smoke alarms. Smoke particles of a varying number and size are produced in all fires. Ionization smoke alarms are generally more sensitive than photoelectric smoke alarms at sensing small particles, which tend to be produced in greater amounts by hot, flaming fires, that are consuming combustible materials rapidly and may spread quickly. Sources of these fires may include paper burning in a wastebasket, or a grease fire in the kitchen. Photoelectric smoke alarms are generally more sensitive than ionization smoke detectors at sensing large smoke particles, which tend to be produced in greater amounts by smoldering fires, which may smolder for hours before bursting into flame. Sources of these fires may include cigarettes burning in couches or bedding. For maximum protection, use both types of technology on each level and in every bedroom of your home.
  • Carbon Monoxide (CO) Alarms

    • What causes carbon monoxide and what are some common sources of carbon monoxide?

      Carbon monoxide (CO) is a by-product of incomplete combustion. Common causes of carbon monoxide production can be gas or oil appliances like a furnace, clothes dryer, range, oven, water heater, or space heaters that are not working properly. When appliances and vents work properly, and there is enough fresh air in your home to allow for complete combustion. In these typical conditions, trace amounts of CO produced by these sources are typically not dangerous. However, there are common conditions that can cause CO levels to rise quickly:
      • Appliance malfunction, i.e. the heat exchanger on your furnace cracks
      • Vent, flue, or chimney is blocked by debris or even snow
      • Fireplace, wood burning stove, charcoal grill or other source of burning material is not 
         properly vented
      • Vehicle is left running in an attached garage and carbon monoxide seeps into the house
      • Several appliances running at the same time and competing for limited fresh air can be a cause of carbon monoxide buildup. This condition can result in incomplete combustion and produce CO, even if all appliances are in good working condition.
    • What is carbon monoxide?

      Carbon Monoxide (CO) is an invisible, odorless gas that is a common by-product of incomplete combustion. Carbon monoxide is produced when fossil fuels like wood, coal, charcoal, gasoline, kerosene, natural gas, or oil burn. Because of the way that your body reacts to carbon monoxide, it is a deadly gas that must be avoided to prevent poisoning.
    • Is carbon monoxide heavier than air? What is the diffusion of carbon monoxide in air?

      Carbon monoxide is not heavier than air. The diffusion of carbon monoxide in air is relatively even, meaning that a source of carbon monoxide can distribute the gas evenly throughout the room and house. When installing a carbon monoxide alarm, choose a location where the alarm will stay clean, and out of the way of children or pets. See User's Manual for specific installation requirements.
    • What are the symptoms of carbon monoxide poisoning?

      The symptoms of carbon monoxide poisoning are important to be able to recognize. If you suspect that you or someone else are experiencing sickness as the result of exposure to carbon monoxide, get to a well-ventilated area immediately and contact emergency services. Symptoms of mild carbon exposure can include: slight headache, nausea, vomiting, fatigue, flu-like symptoms. Symptoms of medium carbon monoxide exposure can include: throbbing headache, drowsiness, confusion, fast heart rate. Symptoms of high exposure to carbon monoxide can include: convulsions, unconsciousness, heart and lung failure. Exposure can lead to brain damage and death.
    • Why is carbon monoxide dangerous? What is the cause of carbon monoxide poisoning?

      Carbon monoxide can be extremely dangerous because CO robs your blood of oxygen. When you inhale carbon monoxide, it bonds with the hemoglobin in your blood, displacing life-giving oxygen. This produces a toxic compound in your blood called "Carboxyhemoglobin" (COHb) which is the source of carbon monoxide poisoning. Over time, exposure to CO can make you feel sick or worse, victims exposed to sufficiently high levels of carbon monoxide can suffer brain damage, or even die. According to the Journal of the American Medical Association (JAMA), 1500 people die each year because of carbon monoxide poisoning, and another 10,000 become ill. Carbon monoxide is dangerous since you can't see, smell, or taste the gas. Because you can't sense it, carbon monoxide can poison you before you even know it's there.
    • What does "Move to Fresh Air" printed on my carbon monoxide alarm mean?

      The phrase "Move to Fresh Air" that is printed on the face of newer carbon monoxide alarms is a reminder to move all family members to a well ventilated area with fresh air if the alarm sounds. Please note that this does not mean that you should unplug or move the CO alarm itself. When an alarm sounds, make sure that everyone in the building is evacuated to an area with fresh air.
    • What should I do when the carbon monoxide alarm sounds?

      Silence the alarm. Move everyone immediately to fresh air-outdoors or by an open door or window. Do a head count to check that all persons are accounted for. Call your emergency services, fire department, or 911 and tell them your carbon monoxide alarm has triggered.Do not re-enter the premises or move away from the open door or window until the emergency services responder has arrived, the premises have been aired out, and your carbon monoxide alarm remains in its normal condition.
    • Why didn't the emergency responder find CO gas after an alarm?

      If your carbon monoxide alarm went off, it detected a dangerous level of CO gas. Here are some reasons why a responder may not find CO during an investigation:
      • Carbon monoxide gas dissipated in fresh air. If windows and doors open before a responder arrived, the same concentration of CO gas may no longer be present. Be safe first and vent dangerous carbon monoxide gas to the outside. The responder can try to recreate the conditions.
      • The alarm may have been caused by an on-again, off-again problem. CO alarms measure gas exposure over time, so the exact conditions that cause an alarm may be difficult to duplicate in an investigation.
    • Will carbon monoxide alarms detect explosive gas leaks?

      No, a single function carbon monoxide alarm reacts to carbon monoxide only. To detect explosive gas, you need an explosive gas detector. Different kinds of explosive gas can be detected and it is recommended that any home that utilizes natural or propane gas have at least one explosive gas leak detector.
    • What it the typical carbon monoxide alarm life? How long will a CO alarm last?

      A First Alert carbon monoxide alarm life span is warranted for 5 years. After 5 years any alarm should be replaced with a new CO Alarm. Alarms may have an actual life span that is shorter due to environmental conditions and may need to be replaced sooner. Test them weekly and if a problem arises while still under warranty, please
      contact Consumer Affairs, 3901 Liberty Street Road Aurora, IL 60504 or 800-323-9005 7:30AM-5:00PM CST,
      for a replacement. Batteries should be replaced as needed for those alarms requiring them.
    • Where should I install carbon monoxide alarms? What is proper carbon monoxide alarm placement?

      It is very important to install carbon monoxide alarms near or in each separate sleeping area. Many states now require that a carbon monoxide alarm is placed in each bedroom. For added protection, placement of an additional carbon monoxide alarm at least 15-20 feet away from the furnace or fuel burning heat sources is recommended. Also, install carbon monoxide alarms at least 10 feet from sources of humidity like bathrooms and showers. In two story houses, install one carbon monoxide alarm on each level of the home. If you have a basement, carbon monoxide alarm placement is recommended at the top of the basement stairs.
    • Is there anywhere I shouldn't install carbon monoxide alarms?

      Do not install carbon monoxide alarms in garages, kitchens, furnace rooms, or in any extremely dusty, dirty, humid, or greasy areas. Do not install alarms in direct sunlight, or areas subjected to temperature extremes. These include unconditioned crawl spaces, unfinished attics, un-insulated or poorly insulated ceilings, and porches. Carbon monoxide alarms should not be installed in outlets covered by curtains or other obstructions. Do not install in turbulent air-near ceiling fans, heat vents, air conditioners, fresh air returns, or open windows. Blowing air may prevent carbon monoxide from reaching the CO sensors.
    • Does First Alert make an RV carbon monoxide alarm?

      First Alert does make an RV carbon monoxide alarm. However, this is a specially designed carbon monoxide alarm for RV use. Only models that hold an RV listing are approved for use in recreational vehicles (CO250RVA & CO400MRVA). All other models are designed for residential use only.
    • How many carbon monoxide alarms should I have in my home?

      So how many carbon monoxide alarms should you have in your home? The National Fire Protection Association (NFPA) recommends that you should have a carbon monoxide alarm centrally located outside of each separate sleeping area in the immediate vicinity of the bedroom. For added protection, you should have additional carbon monoxide alarms in each separate bedroom and on every level of your house, including the basement. Some states now require that you have a carbon monoxide alarm in each bedroom of the house. If you install only one carbon monoxide alarm in your home, locate it near or in your bedroom.
    • Where can I buy a replacement carbon monoxide alarm SensorPack Module?

      First Alert carbon monoxide alarm SensorPack Modules are no longer available at retail stores. If your alarm is under 10 years old (check date printed inside battery drawer), please call Consumer Affairs at 800-323-9005 for assistance.
    • Why does the red light flash on my carbon monoxide alarm? Do I have CO?

      On First Alert carbon monoxide alarms, the red light flashes to show the CO alarm is properly receiving battery power. If you do not see the red light flashing, change the batteries in the alarm immediately.
    • Can I unplug the carbon monoxide alarm to silence or reset it, or do I need to leave it plugged in?

      Do not unplug your alarm! A First Alert plug-in carbon monoxide alarm will only reset when it is receiving electricity. Press and hold the Test/Silence button for 5 seconds to quiet a plug-in alarm while ventilating. You may have to do this numerous times to give the alarm time to reset.
    • What is the proper way to do a carbon monoxide alarm test?

      The following procedure is the proper way to do a carbon monoxide alarm test - Press and hold the Test Button on the front of the alarm until the alarm sounds. Be sure you hold the button down long enough; it can take up to 20 seconds for the alarm to respond to the test.
    • Can I test my carbon monoxide alarm in any other way besides pressing the test button?

      Pressing the test/silence button is the only proper way to test the CO alarm. NEVER use vehicle exhaust or some other source of combustion fumes. Exhaust causes permanent damage and voids your warranty.
    • Can I remove the battery from the carbon monoxide alarm to silence or reset it?

      Do not remove the battery from your carbon monoxide alarm to silence or reset it. The carbon monoxide alarm is designed to reset automatically. Use the Test/Silence Button to quiet the alarm while the alarm is resetting. Leave the battery in your carbon monoxide alarm.
    • What does the SERVICE light mean on the FCD3 and SC01 carbon monoxide alarm units?

      To troubleshoot the FCD3 and SC01 units, check the user's manual to make sure the correct 9-volt battery is installed. If the battery is correct, then the problem is with the sensor and the alarm will have to be replaced.
    • Is there an audible and visual warning for carbon monoxide presence in the First Alert carbon monoxide alarm?

      In the First Alert family of carbon monoxide alarms, an 85-decibel alarm will sound when carbon monoxide reaches the alarm level. Some of our carbon monoxide alarms have lights to indicate if the alarm is in early warning or full alarm. Check your user's manual to determine how your carbon monoxide alarm works.
    • What is the expected carbon monoxide alarm battery life?

      Actual carbon monoxide alarm battery life depends on the specific carbon monoxide alarm and the environment in which it is installed. Batteries specified in the users manual are the only acceptable replacement batteries. Regardless of the manufacturer's suggested carbon monoxide alarm battery life, you MUST replace the battery immediately if the unit starts "chirping" to signal the end of its battery life.  It is recommended that you change the batteries in your alarms when you change your clocks for daylight saving time.
    • Should I leave my carbon monoxide (CO) alarm plugged in all year?

      Leave your carbon monoxide alarm plugged in all year. Carbon monoxide gas problems can happen at any time. Remember, your furnace or space heaters aren't the only source of carbon monoxide. Gas ranges, water heaters, dryers, charcoal grills, or vehicles left running in an attached garage can all cause carbon monoxide gas problems.
    • How do I get my carbon monoxide alarm to stop chirping?

      If your carbon monoxide alarm keeps chirping, the battery may be low or weak. On First Alert carbon monoxide detectors, check to see if the battery light is yellow or green. If the alarm is chirping and the light is yellow, it means the battery is low. The way to get a carbon monoxide alarm to stop chirping is to replace the battery.
    • Why is the green power light flashing on my First Alert plug-in carbon monoxide alarm?

      With all First Alert plug-in carbon monoxide alarms, any time there is a power outage, brownout, surge or other problem with the power, the alarm goes through a power up cycle. The flashing on your plug-in carbon monoxide alarm should stop after 5 minutes, then the light will stay a steady green..
    • Can you reset a plug-in carbon monoxide alarm with the test/silence button?

      No, the test/silence button only tests or silences the carbon monoxide alarm. To reset the alarm, the unit needs fresh air and time to burn the contamination off the sensor. Push and hold the silence button for 5 seconds to silence the alarm while contamination is being burned off the sensor. You may need to do this a number of times to give the carbon monoxide alarm enough time to reset.
    • Where should I install carbon monoxide alarms and in particular, how high off the floor?

      Carbon monoxide weighs about the same as air and distributes evenly throughout the room/house. When you decide where to install a carbon monoxide alarm, choose a location where the carbon monoxide alarm will stay clean and out of the way of children or pets. It is important to refer to your user's manual for specific installation requirements as to where to install your carbon monoxide alarm.
    • What are unsafe levels of carbon monoxide?

      Determination of unsafe levels of carbon monoxide is different for each person. Since carbon monoxide is a poison, it affects everyone at different levels. Age, size, and health are other factors that can determine the effect carbon monoxide has on them. You should contact your own physician for advice regarding the issues of safe carbon monoxide levels. Everyone is at risk at some level from carbon monoxide poisoning, but some people are more vulnerable than others. Unborn babies, infants, children, seniors, and people with heart or lung problems may be at higher risk from carbon monoxide poisoning for a variety of reasons. Be sure to install carbon monoxide detectors for protection against unsafe levels of carbon monoxide.
    • Is it a false alarm when my carbon monoxide alarm sounds and there doesn't seem to be a problem?

      A carbon monoxide alarm false alarm should not occur if your alarm is in working order. Remember, carbon monoxide is an odorless, colorless gas. If your carbon monoxide alarm went off, it detected potentially harmful amounts of carbon monoxide. After the professionals have evaluated the situation, make sure no one has any symptoms of carbon monoxide poisoning. Here are a few situations that may cause a carbon monoxide alarm "false alarm:"
      • The carbon monoxide alarm needs to be relocated. Carbon monoxide alarms should be located 15-20 feet away from all fossil fuel burning sources like furnaces and stoves. Alarms should be located 10 feet away from sources of humidity like showers.
      • Fossil fuel burning appliances may not be burning fuel completely. Check pilot lights/flames for blue color. Appearance of yellow or orange flames indicates incomplete combustion-a source of carbon monoxide.
  • Onelink/SmartBridge Alarms

    • What is a mesh network and how does it work?

      First Alert ONELINK smoke alarms operate on a "mesh network" to integrate smoke alarms for better safety and response in an emergency. All of the First Alert ONELINK alarms send, receive and resend the initiating alarm's signal. Why is this important? Let's say the signal is blocked from reaching the master bedroom alarm either by distance or some obstruction in the home. With First Alert ONELINK, the mesh network of alarms re-routes and resends the signal via the other alarms, providing a greater chance all alarms will receive the signal. The "mesh network" is a more reliable means of wireless communication.
    • How many First Alert ONELINK alarms can be integrated in a system?

      First Alert ONELINK is a complete integrated wireless smoke alarm and carbon monoxide alarm system. As with hardwired units, NFPA states that up to 18 total units can be interconnected (RF or hardwired) with a maximum of 12 of those being smoke alarms and the balance carbon monoxide alarms. Take maximum advantage of the flexibility and protection that a First Alert ONELINK integrated wireless alarm system can provide.
    • How do the First Alert ONELINK smoke alarms link with each other?

      The First Alert ONELINK wireless integrated smoke alarm system automatically links through the software using 65,000 security code combinations. This eliminates manual dip switch programming saving confusion and time when installing. With First Alert ONELINK there is an extremely small chance of a duplicate code being programmed in an adjacent home, ensuring that your wireless integrated smoke alarm system should not receive interference from another system nearby.
    • How do I program and link the First Alert ONELINK smoke detectors?

      It is important to follow these steps carefully when programming your First Alert ONELINK smoke detectors. TO PROGRAM FIRST ALARM: 1. Insert 2 AA batteries. Alarm will say: "Welcome, First Alert® Smoke Alarm." It will then say "No location programmed" if this is the first time the device has been activated, or "[Location, example: "Basement"] location programmed" when changing batteries. The ONELINK detector will then say "To select location, press and hold test button now." 2. Press & Hold Test Button if you would like to program the location or change the location of the alarm. Release button after alarm responds. Alarm will say: "To save location, press and hold test button after location is heard." The ONELINK smoke detector will list locations. 3. After you hear the location of where you are placing the Alarm, Press & Hold the Test Button. Alarm Will Say: "[Location, example: "Basement"] location saved." If no location is chosen: "No location saved." Your Alarm has now been programmed for the location of your choice.

      ADDING AND LINKING ADDITIONAL ONELINK ALARMS NOTE: To create your integrated smoke detector system, steps 1 through 3 below need to be completed within two minutes. If more than two minutes pass, the green power LED will stop blinking. Simply open the battery drawer of the second detector and repeat steps 1 through 3. 1. Insert the batteries into the battery drawer of the next detector. DO NOT CLOSE THE DRAWER. 2. Press and hold the test button and then close the battery drawer. 3. Once you hear the unit chirp, release the test button. The green power LED will start to blink indicating the ONELINK detector is waiting for program data from one of the other existing ONELINK alarms that are already set up.

    • Are First Alert ONELINK alarms listed to ANSI/UL Standards?

      Yes. All First Alert ONELINK alarms are listed by ETL, an accredited nationally recognized testing lab to ANSI/UL 217 standard for smoke alarms and ANSI/UL 2034 standard for carbon monoxide alarms.
    • Does the First Alert ONELINK system use photoelectric smoke sensor technology?

      The First Alert ONELINK system uses photoelectric smoke sensors. Photoelectric sensor technology is more nuisance resistant around kitchens and bathrooms, which traditionally are more prone to nuisance alarms from cooking smoke and steam from showers. Some areas of the country require photoelectric alarms near high nuisance areas like kitchens and bathrooms.
    • How can I silence the First Alert ONELINK smoke or carbon monoxide alarm?

      In all First Alert ONELINK alarms, there are two silence features: Alarm Silence can quiet nuisance alarms for several minutes. Low Battery Silence can temporarily silence the low battery chirp for up to eight hours before replacing the battery. This is a key feature when the low battery chirp begins in the middle of the night and you do not have any replacement batteries. You can quiet the chirp and then replace the batteries when it's more convenient.
    • What type of batteries do First Alert ONELINK alarms use?

      Each First Alert ONELINK alarm requires 2 "AA" batteries. This includes smoke alarms and combination smoke and CO alarms, including the battery operated alarms and the hardwired alarms with battery backup.
    • What is the length of the First Alert ONELINK alarm warranty?

      All First Alert ONELINK smoke alarms have a 10-year limited warranty and the combination smoke and carbon monoxide alarms have a 5-year limited warranty.
  • Fire Extinguishers

    • Can a fire extinguisher be stored in an automobile?

      A fire extinguisher can be stored in an automobile if the ambient (usual/average) temperature does not exceed the UL Rating listing in the owners' manual (usually -40 to 120 degrees F.) First Alert® makes auto fire extinguishers specifically designed for easy mounting and storage in your automobile or vehicle.
    • What is the difference between a rechargeable and non-rechargeable fire extinguisher?

      It is important to understand the difference between rechargeable fire extinguishers and non-rechargeable fire extinguishers. Non-rechargeable fire extinguishers are intended for one time use only. If you use your non-rechargeable fire extinguisher even once, you must replace it. It will not be effective in fighting a fire. Never test a fire extinguisher by using it. Once used, it will gradually lose pressure and will not be fully charged for use in an emergency. Rechargeable fire extinguishers are intended to be recharged once they are used, or when it loses pressure over time. Once a year or according to your local fire codes, rechargeable fire extinguishers in business or commercial applications should be serviced by a certified fire equipment dealer, in accordance with the service manual and as identified on the fire extinguisher label. If it is discharged, a rechargeable fire extinguisher must be refilled by a certified fire equipment dealer regardless of how much of the contents were used.
    • Can fire extinguishers be stored in a horizontal position? What is proper fire extinguisher storage?

      A modern fire extinguisher can be stored horizontally. The contents are under pressure, and the angle of storage will not cause the system to leak. Proper fire extinguisher storage includes using the appropriate mounting brackets, and being sure that you do not allow for your fire extinguishers to freeze. It is also proper to be sure to store your fire extinguisher within easy reach of areas where there is more fire danger, such as within easy reach of the kitchen stove, or near the door of your garage.
    • I am wondering the date of a fire extinguisher's manufacture?

      To determine the date of a fire extinguisher manufacture, you can typically find the year of manufacture on the UL nameplate. On First Alert fire extinguishers, the UL nameplate is the label on the fire extinguisher canister. The date of manufacture can be found next to the Underwriters Laboratories logo.
    • The gauge on my unused fire extinguisher is in the red-what should I do?

      If a fire extinguisher pressure gauge shows that the charge is in the red zone, a disposable fire extinguisher should be replaced. If it is a First Alert disposable fire extinguisher that is still under warranty, contact Consumer Affairs at 1-800-323-9005 for warranty service. Please note that you must completely empty the unit before shipping, turn the extinguisher upside down and the agent will run out. Since the unit is no longer pressurized, no shipping precautions are necessary. If any of your rechargeable fire extinguishers show a pressure gauge reading in the red, they should be taken to a local fire extinguisher service business to be recharged and serviced if necessary. If it is a First Alert rechargeable fire extinguisher that is still under warranty, contact Consumer Affairs at 1-800-323-9005. Please Note: If you trigger-test a First Alert fire extinguisher, your warranty will be void.
    • Can First Alert send a replacement safety tag?

      Unfortunately First Alert cannot send a replacement safety tag. Proper tagging is a critical component of a fire extinguisher meeting proper safety standards. The fire extinguisher's safety tag is installed at the factory, or by a certified service person after confirming the integrity of the fire extinguisher. Contact your local fire extinguisher service provider to confirm the integrity of your extinguisher first.
    • How do you recommend to clean fire extinguisher residue after using a fire extinguisher?

      To clean fire extinguisher residue after using an extinguisher, sweep and vacuum up as much of the residue as possible. Then use a damp cloth to wipe up the remaining residue.
    • What is a fire extinguisher life expectancy?

      Non-rechargeable fire extinguishers generally have a 6 year life expectancy. Keep in mind life expectancy depends on a number of factors. A fire extinguisher should be tested weekly according to the user's manual. As long as the pointer is in the green area or the pin indicator pops back up when pushed, the extinguisher is properly pressurized and ready to use.
    • My fire extinguisher appears to be almost empty-will it still work?

      For rechargeable fire extinguishers, as long as the needle is in the green, the fire extinguisher is fully pressurized. If you have discharged a non-rechargeable fire extinguisher, it is recommended that you replace the unit.
    • What do I do if the pin does not pop back up on my unused fire extinguisher?

      If you have an unused disposable fire extinguisher and the pin does not pop back up, the unit should be replaced. If it is a First Alert Fire Extinguisher and it is still under warranty, contact Consumer Affairs at 1-800-323-9005 for warranty service. Please note: if you have trigger-test your First Alert disposable fire extinguisher, your warranty will be void.
    • Do First Alert fire extinguishers come with a mounting bracket and mounting hardware?

      While a fire extinguisher mounting bracket is included on some First Alert fire extinguishers, mounting hardware is not included. Depending where the fire extinguisher will be installed (wood, metal, drywall), different hardware is needed (wood screws, metal screws, toggle/anchor screws). These are readily available at your local hardware store.
    • Can I test my fire extinguisher by discharging a small amount?

      Do not test a fire extinguisher by discharging it at all. If you do discharge any amount of product to test your First Alert® fire extinguisher, your warranty will be void. This is not the recommended way to check your fire extinguisher. If any amount is discharged, the unit should be replaced. The recommended way to test fire extinguishers with the pressure pin on top is to press in the pin. If it pops back up, your extinguisher is still pressurized. On models with a pressure gauge, if the needle is in the green, the unit is pressurized.
    • Please explain proper fire extinguisher use. How do I use the fire extinguisher to put out a fire?

      Proper fire extinguisher use is easy and straightforward. Some people believe that when used, a fire extinguisher will be difficult to handle or have a heavy "kick-back" effect. Neither is true. If you ever have to use a fire extinguisher to fight a small fire, remember the P.A.S.S. system - PULL the pin, AIM the extinguisher at the base of the fire, SQUEEZE the handle or trigger, SWEEP from side to side.
    • How do you read the fire extinguisher ratings?

      Fire extinguishers are classified by fire type. The A, B and C rating system defines the kinds of burning materials each fire extinguisher is designed to fight. The numbers in front of the A, B, or C indicate the rating for size of the fire the unit can extinguish. Using the wrong type of fire extinguisher can do more harm than good. Make sure you understand which fire extinguisher to use on each class of fire.  

      Class A rating: The agent/powder is suitable for fighting small fires involving wood, paper, cloth, rubber, and some plastics.  

      Class B rating: The agent/powder is suitable for fighting small fires involving grease, oil, gasoline, kerosene, and other flammable liquids.  

      Class C rating: The agent/powder is suitable for fighting small fires in "live" electrical equipment.

    • Where can I recharge my rechargeable fire extinguisher?

      A certified fire equipment dealer or service company are the only ones that should recharge your rechargeable fire extinguishers. For a certified fire equipment dealer, check your local yellow pages or your favorite search engine under "Fire Extinguishers." First Alert® rechargeable fire extinguishers include units FE5GR, FE10GR, FE1A10GR, FE2A10GR, FE3A10GR, FE3A40GR, FE4A60B, and FE20A120B.
  • Tundra

    • Should the Tundra™ Fire Extinguishing Spray be used any differently than a traditional fire extinguisher to put out a small fire?

      The overall technique of using the Tundra Fire Extinguishing Spray is similar to that of a traditional fire extinguisher. Aim the Tundra at the base of the fire and sweep from side to side at the bottom of the flames. One of the key advantages of the First Alert Tundra Fire Extinguishing Spray is its ease of use and intuitive design, providing consumers quicker response time in the event of a fire. Unlike traditional fire extinguishers, the First Alert Tundra Fire Extinguishing Spray can be operated with one hand vs. two, providing the user more control.
    • What types of fires does the Tundra Fire Extinguishing Spray extinguish?

      The First Alert Tundra Fire Extinguishing Spray is effective on common kitchen and household fires including paper, fabric, wood, cooking oils, and electrical fires. Simply point and spray this easy to use fire extinguishing product from First Alert.
    • Is the cleanup of fire extinguisher discharge from the Tundra Fire Extinguishing Spray easy and safe?

      Cleanup of the fire extinguisher discharge from the Tundra Fire Extinguishing Spray is easy and safe. After the area is cooled, simply wipe with a damp cloth - cleanup couldn't be easier! Unlike many other kinds of fire extinguishers, the Tundra Fire Extinguishing Spray is easy and safe to clean up.
    • How close to the fire should I be to use the Tundra Fire Extinguishing Spray?

      The Tundra Fire Extinguishing Spray is designed to be used with small fires. Hold the can safely 3-4 feet from the fire and aim the spray at the bottom of the flames. Spray from side to side and discharge the entire contents of the extinguisher so you can be certain the fire is out.
    • Can I re-use Tundra Fire Extinguishing Spray if after using it there is still some left?

      Safety comes from knowing that you have the right products to protect your family. If you discharge the Tundra Fire Extinguishing Spray, you can't be sure how much remains in the can. Because you want to make sure you have enough product to extinguish another fire, it is recommended a new can be purchased.
    • Why is it recommended to use all the contents of the Tundra Fire Extinguishing Spray can on the fire? Can I save the rest of the contents for later use?

      When using on a fire, all the contents of the Tundra Fire Extinguishing Spray should be used to help prevent the flame from re-igniting. Since cleanup of the fire extinguishing discharge is so easy, use the entire product, just to be safe. Additionally, it is recommended that you should replace your Tundra™ once you have partially used it so that you can be sure to have enough fire extinguishing spray to protect your home in the future.
    • Do I need to shake the Tundra Fire Extinguishing Spray before use?

      There is no need to shake the Tundra Fire Extinguishing Spray before using, just simply remove the cap, hold the can 3-4 feet from the fire, and spray across the base of the fire.
  • Environmental Test Kits

    • What is the difference between the Rapid Method and Patented Leach Method in lead testing?

      Use the Rapid Method to quickly test for surface lead on painted surfaces, dishes, fine china, pottery, ceramic ware, mini-blinds, circuit boards, toys, bathtub glazes, antiques, food can seams, plumbing fixtures, solder, lead foil, and ceramic tile. Use the Patented Leach Method for the sensitive testing of multi-layered or dark colored paint/paint chips, soil, dust samples, dishes, pottery, ceramic ware, fine china, jewelry, candle wicks, and any other materials.
    • What precautions should I take when I perform a lead test?

      Perform all testing in a well-ventilated area, even outdoors if possible. Try and avoid contact with the indicator solution and wash hands with soap and water after handling items which have been tested positive for lead.
    • I tested positive for lead with the kit but when I brought in a professional no lead was detected. How could this be?

      This test is not intended to replace a professional inspection by an accredited commercial laboratory. The lead test kit will detect high levels that exceed government guidelines but no guarantees are intended or implied.

      Other toxic metals can give a positive response. If copper or bismuth is present, it is indistinguishable from lead in this test. This is of little concern as these elements are not usually present in the items that can be tested with the kit. If the items were properly manufactured, they would not release these toxic metals in amounts that would give a positive response using this testing procedure.

    • How long does it take to get results back on the mold test?

      Results will be mailed back to you within 5-7 business days.
    • Why should I be concerned about mold?

      According to the Centers for Disease Control (CDC) six varieties of mold are common and three can produce toxins harmful to humans. Spores easily spread through the air, acting like seeds forming new colonies under the right conditions. They act as irritants and can produce such symptoms as sneezing, watery eyes, nasal stuffiness and other similar allergic reactions. Individuals sensitive to mold may also experience fever, shortness of breath and wheezing. Some people with chronic illnesses such as obstructive lung diseases may develop mold infections in their lungs.
    • Should I use Method 1 Visual Sampling or Method 2 Bulk Sampling to take mold samples?

      Method 1 Visual Sampling is the recommended method and involves taking a sample of a visual mold growth. Method 2 Bulk Sampling allows you to take a sample of material (carpet, pad, tile, wood floor, etc.) and test for the presence and/or type of mold. It is $10.00 for each bulk sample sent and 3 bulk bags are included with this kit.
    • How many locations can I test with the mold test kit?

      You can test up to 9 locations with one mold test kit.
    • Where should the radon gas test be conducted?

      According to the EPA, initial short term testing should be conducted in the lowest lived-in area of your home. Follow-up testing should be conducted in the same location as the initial short-term measurement.
    • What risks do I face if radon is in my home?

      The risk of long-term exposure to radon is lung cancer. The EPA has estimated that there are between 5,000 and 30,000 radon-related lung cancer deaths each year, and that radon is the #1 cause of lung cancer in non-smokers. Since there are no “symptoms” of lung cancer in the early stages, and there may be a “lag time” of between 10 and 40 years between initial exposure to radon and onset of the disease, there are no clues as to whether or not the “daughters” are destroying cells in your lungs at this very moment. Because radon is invisible, odorless and tasteless, the only way to evaluate whether or not you face the risk of radon exposure is to test your home for radon.
    • Where shouldn’t I use the Radon Gas Test Kit?

      Do not use the Radon Gas Test Kit near heat or air conditioning registers, fans, or other places where it will be subjected to constant moving air. Keep it out of direct sunlight, away from heated sources, places of high humidity and out of the reach of children.
    • What does the Drinking Water Test Kit test for?

      The Drinking Water Test Kit tests to EPA standards for 8 common contaminants - bacteria, lead, pesticides, nitrates, nitrites, chlorine, hardness, and pH.
  • Escape Ladders

    • Does the escape ladder come with a mounting kit?

      The First Alert Escape Ladder does not require mounting of any kind. Steel rung stabilizers help to keep the ladder stable while in use.
    • Where should I store my escape ladder? Should I keep it in the box?

      Store the ladder where it can be immediately accessed – near the window, under a bed, or in the front part of a closet. Make sure nothing blocks you from reaching the ladder. In a fire you have limited time to react and take action. Store the ladder in its original box to keep it from becoming tangled.
    • What is the ideal window to use an escape ladder on?

      The window should be at least 20 inches wide and 32 inches high to give you enough clearance to exit safely. The windowsill width should be between a minimum of 6 inches and a maximum of 10 inches. Also make sure you measure the windowsill from outside to inside. Do not use the ladder on windowsills that are too large or too small for the hooks, damaged or weak, or blocked by furniture or security devices (grilles or bars). From the outside of your home, check below the window for any obstructions – trees, plants, bushes, windows, house fixtures, or any other objects in the direct path below the chosen window.
    • How high can the window be from the ground to safely use the escape ladder?

      For the 2-Story Escape Ladder, use only from second floor windows no more than 16 feet from the ground. For the 3-Story Escape Ladder, use only from third floor windows no more than 26 feet from the ground.
    • What is the warranty on my escape ladder?

      There is a 6-year limited warranty on all escape ladders. If warranty service is required, do not return the product to your retailer. Contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm Central Standard Time, Monday through Friday. Make sure you have the model number and date of purchase available when calling.
  • Safes

    • How can I replace the keys or get the combination to my safe?

      If you misplaced your keys, or forgot the combination to your safe, please fill out the Combination/Key Request Form, have it notarized, and fax it to our Consumer Affairs Department at 630-851-7995. We will then send you your request.
    • Where do I find the serial number for my safe?

      On the bottom right hand corner on the front of the safe or the right wall on the outside of the safe. It is located on a silver sticker (usually 6-10 digits).
    • Where can I find the key number?

      a. Engraved on the key itself.
      b. Engraved on the lock cylinder.
      c. Engraved underneath the black plastic cap that says digital electronic safes.
      d. The silver sticker on the bottom right hand corner of the Anti-Theft Safes.
      e. On the key cover.
    • The dial on my First Alert safe won’t make a complete rotation, what’s wrong?

      There may be a plastic pin inside the safe that holds the dial in place during shipping. Simply turn the dial hard, forcing the plastic pin to break off and the dial will spin freely. If this does not work, spray some WD40 around the dial. If you are still experiencing issues, contact Consumer Affairs at 1-800-323-9005 for further assistance.
    • How do I close/lock my First Alert Top Opening Drawer Safe (Models 2074 and 2079)?

      You need to push the chrome handle down hard until you hear it lock into place. If the safe is locked in an open position re-enter the combination followed by the letter “A” and close the safe.
    • The door to my First Alert safe is stuck, what should I do?

      This may happen if the bars do not disengage fully. You can try one of the following:

      1. Insert your override key (the one with the square top) and while turning the key take a flathead screwdriver and insert it in the crack of the door and slowly pry it open.

      2. Another method is to lay your First Alert safe on the right hand side and using the over ride key open the door.

    • What is the turning sequence for my First Alert Combination Safe?

      For the First Alert Waterproof Fire Safes (Models 2087F and 2092F), use the following:

      1. Turn dial LEFT (counterclockwise) three times to clear settings.

      2. Start the dial on 0 (zero) to dial combination.

      3. Turn dial LEFT, passing the first combination number FOUR (4) times and stop at number on fifth time around.

      4. Turn dial RIGHT, passing second combination number TWO (2) times and stop at number on third time around.

      5. Turn dial LEFT, passing third combination number ONE (1) time and stop at number on the second time around.

      6. Turn dial RIGHT, to the last combination number and STOP.

      7. Turn bottom of handle to RIGHT to open and open door.   For the Protector by First Alert Model 6740F/2740F Executive Safes use the following (these safes have a three-number combination):

         a. Start with the dial on zero.

         b. Turn the dial LEFT passing your number TWO (2) times and stop at   number on the third time.

        c. Turn dial RIGHT, passing your number ONE (1) time and stop at number on the second turn.

        d. Turn dial LEFT, stopping on the third number.

        e. Grab the lever handle and move it to the right. Then pull the door open.

      For all other First Alert Safes use the following:

      1. Turn dial RIGHT (clockwise) three times to clear settings.

      2. Start the dial on 0 (zero) to dial combination.

      3. Turn dial RIGHT, passing first combination number FOUR (4) times and stop and number on fifth time around.

      4. Turn dial LEFT, passing second combination number TWO (2) times and stop at number on third time around.

      5. Turn dial RIGHT, passing third combination number ONE (1) time and stop at number on the second time around.

      6. Turn dial LEFT, to the last combination number and STOP.

      7. Insert the key in the lock and turn key RIGHT to open.

    • What does “U.L.” stand for?

      U.L. stands for Underwriters Laboratories. This is a US-based independent testing facility that certifies various public safety products. They test First Alert Safes to ensure they meet stringent standards for performance as claimed.
    • What is the UL Classification for First Alert Fire Safes?

      The UL Classification on our fire safes is Classification 350 which means that during testing the interior of the safe will maintain a temperature of 350 degrees Fahrenheit or less. At this temperature the interior of the safe is cool enough so that paper does not char or burn. The 1-Hour Fire Safes will maintain this temperature in a fire with heat up to 1700°F for one hour, whereas the 2-Hour Fire Safes will maintain that temperature for 2 hours.
    • Can I store my media, CD’s, photos, in a First Alert Fire Safe?

      These items require more fire and humidity protection than our standard Fire Safes. Items such as CD’s, disks, photo negatives, etc. begin to damage at temperatures above 125°F. First Alert offers our Model 2040, Media Waterproof Fire Protector, which is U.L. approved at 125°F for 1 hour.
    • Are the First Alert Cash and Security Boxes fire proof?

      No, they are not. They are made of heavy guage steel but they do not have a fire rating.
    • My safe is under warranty and it appears to be defective. How do I get a replacement?

      If your First Alert safe fails to operate because of a manufacturing defect, any time up to five (5) years from the date of original purchase, we will, at our discretion, repair or replace the unit at no charge to the original owner provided you return the product, shipping prepaid, to First Alert. You should contact Consumer Affairs Department at 1-800-323-9005 for prior authorization in advance and they will direct you on what steps to follow.
    • What is your Lifetime After-Fire Replacement Guarantee?

      If your First Alert safe product is damaged by fire at any time while still owned by the original owner, we will replace it with a comparable model at no charge. Freight on the replacement unit is not included in the guarantee. You will need to provide us with the following information:

      a. Name and address b. Model number and a photo of the burned unit c. Copy of the fire department, insurance or police report

      Send this information to:  First Alert/BRK Brands, Inc. 3901 Liberty Street Road, Aurora, IL 60504. Contact Consumer Affairs at 800-323-9005 for more information.

    • What type of plastic is used to manufacture the First Alert Molded Fire Safes?

      They are made of Acrylonitrile Butadiene Styrene or better known as ABS Composite plastic.
    • Are there any hazardous materials in your products?

      The First Alert Safe line contains no toxic or harmful substances and is constructed with the greatest regard for health and safety.
    • I notice some moisture inside my molded safe. Why?

      These safes are designed to be airtight to protect the contents during a fire. It is recommended that you open your safe at least twice a month to allow air circulation. We will also be happy to provide you with a silica gel pack, free of charge, which will help minimize the moisture. To receive a gel pack contact Consumer Affairs Department at 1-800-323-9005.
    • I need to order a replacement part for my First Alert Safe. Where do I order them from?

      Simply contact Consumer Affairs at 1-800-323-9005 for more information on replacement parts.
    • Is an electronic lock (digital), less secure than a standard combination lock?

      No, they are both UL rated and offer the same level of security.
    • How do I open my First Alert Small Molded Fire Protector (Models 2011, 2013, 2017, 2037 and 2040)?

      Insert the key all the way and turn it clockwise (to the right) and press the black button to release latch.
    • My key is not broken, but it does not work in the safe. What should I do?

      It may be possible that some debris/dust is caught in the lock of your unit. Please try the following:
      1. Check the engraved key number and verify it matches the engraved letter on the key cylinder.
      2. Spray WD-40 oil in the lock.
      3. Tap it lightly with a hammer.
      4. Try the key again. If the key still does not work please contact Consumer Affairs at 1-800-323-9005 for more information.
    • My digital keypad won’t work and I can’t access my safe. What should I do?

      1. Your batteries may be weak, try changing the batteries.
      2. Use your square top override key that came with your safe for immediate access.
      3. Contact Consumer Affairs at 1-800-323-9005 for more information.
  • Security Kits & Cameras

    • Why doesn’t my P-510 Security Camera show the picture?

      Make sure the P-510 Security Camera and TV are plugged in and the TV/VCR/DVR is tuner to the correct input channel. If you are still experiencing picture issues, contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm CST, M-F.
    • What can I do if my DVR stopped working?

      If your DVR stopped working try the suggestions below. If you are still experiencing issues, contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm, CST, M-F.

      1. Check the power adaptor input

      2. Check the on-off power line for proper connection

      3. Check that the main board of the DVR is properly connected

    • My P-510 Security Camera shows a flickering image. What can I do?

      If your P-510 Security Camera shows a flickering image move the camera or move any source of bright light away from the camera. If you are still experiening picture issues, contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm, CST, M-F.
    • Why is the DVR rebooting automatically or stopping for several minutes after starting?

      If your DVR is rebooting automatically or stopping for several minutes after starting try the suggestions below. If you are still experiencing issues, contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm, CST, M-F.

      1. Low input voltage 

      2. Bad track on hard drive or the hard drive is bad 

      3. Insufficient power 

      4. Instability of the front-end video signal 

      5. High temperature, too much dust, bad DVR operating environment

    • Why is there no video output on single, multi, or all channels?

      If you are not able to obtain video output try the suggestions below. If you are still experiencing issues, contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm, CST, M-F.

      1. Check if the camera adaptor is properly connected

      2. Check the cable for connecting video input/output in the back panel of the DVR

      3. Insert the video source directly into the display device and check if they are causing the problem

      4. Check the brightness of the picture and bring it back to its orginal default setting

      5. There may be a lack of video input, weak signal, or defective hardware

    • Why can't the DVR record start up and why is there an "H" showing on the screen?

      If you are not able to up your DVR or your screen is showing an "H" try the suggestions below. If you are still experiencing issues, contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm, CST, M-F.

      1. Make sure the power adaptor is DC 12V

      2. Make sure the hard drive is formatted

      3. Check the power and data connection cables of the hard drive

      4. The hard drive may be defective

    • What is the meaning of the letters "R", "M", "I", and "H" showing on the screen?

      R - Channel is recording
      M - Motion detection on the channel
      I - Alarm on the channel
      H - Either the hard drive is not installed, is bad, or full
      B - Tamper alarm has been activated
    • Why does my DVR have problems with real-time images, such as bad image color or serious brightness distortion?

      Try the suggestions below if you are experiencing issues with bad image color or brightness distortion. If you are still experiencing issues, contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm, CST, M-F.

      1. If PAL and NTSC are not correctly selected, the images will be black and white and possible a rolling screen

      2. DVR may not be compatible with the monitor

      3. Video transmission distance (cable run) may be too long

      4. DVR color settings may need to be adjusted

    • Why is there no audio sound when monitoring?

      Try the suggestions below if you are unable to get audio when monitoring. If you are still experiencing issues, contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm, CST, M-F.

      1. Check the sound box or speaker functions and signs of a short circuit

      2. Audio source may be connected to the video channel, click full-screen to check

      3. DVR hardware may be defective

      4. Cameras may not be audio capable or no powered microphone is connected

      5. Speakers need to have an amplifier

      6. Monitor sound only works in single display mode

    • Why is there no audio when playing back a recording?

      If there is no audio when playing back a recording check to see that the audio settings for the channel are correct.
    • Why doesn't my motion detection work?

      If the motion detection feature is not working either the setting is incorrect or the sensitivily is set too low. If you are still experiencing picture issues, contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm CST, M-F.
    • Why do I have a USB device error?

      You may experience a USB device error if the data being downloaded exceeds the capacity of the backup device, the backup device is incompatible, or the backup device is damaged. If you have further questions or concerns, contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm CST, M-F.
    • Why doesn't the remote control work?

      The remote control may not function properly is it is too far from the DVR, the batteries are dead or low, or the remote control is damaged (you can check by using the control on the DVR). If you have further questions or concerns, contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm CST, M-F.
    • Why can't I log into my system over the internet?

      Below is a list of suggestions to help you get logged into your system over the internet:
      1. Check the network to see if it is connected - check if LINK or 100M LED is displayed normally on the panel; use ping xxx.xxx.xxx.xxx (DVR IP) to check if the internet is linked properly
      2. Make sure you are running Windows 7, Vista, or XP operating system and Internet Explorer 6.0-8.0
      3. ActiveX control may have been blocked, manually re-install ActiveX again
      4. Install DX8.1 and upgrade your video card driver
    • Why am I receiving a message indicating "other members are setting..." when accessing my DVR settings through Internet Explorer?

      Someone else may be setting the DVR or the Main Menu is open on the DVR. Either close the DVR configuration interface or exit the DVR. If you are still experiencing picture issues, contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm CST, M-F.
    • Why do I get a message stating "Not Enough Resources" when I have not exceeded the 480 frame rate total for NTSC recording?

      Although the chipset is the standard NTSC 480, part of the resources are used for other internal functions and cannot be allocated to recording resources. A frame rate of 420 fps is the maximum that can be allocated.