If you are not able to up your DVR or your screen is showing an "H" try the suggestions below. If you are still experiencing issues, contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm, CST, M-F.

• Make sure the power adaptor is DC 12V
• Make sure the hard drive is formatted
• Check the power and data connection cables of the hard drive
• The hard drive may be defective