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Frequently Asked Questions
Where do I find the serial number for my safe?
Where can I find the key number?
The dial on my First Alert safe won’t make a complete rotation, what’s wrong?
How do I close/lock my First Alert Top Opening Drawer Safe (Models 2074 and 2079)?
The door to my First Alert safe is stuck, what should I do?
What is the turning sequence for my First Alert Combination Safe?
What does “U.L.” stand for?
What is the UL Classification for First Alert Fire Safes?
Can I store my media, CD’s, photos, in a First Alert Fire Safe?
Are the First Alert Cash and Security Boxes fire proof?
My safe is under warranty and it appears to be defective. How do I get a replacement?
What is your Lifetime After-Fire Replacement Guarantee?
What type of plastic is used to manufacture the First Alert Molded Fire Safes?
Are there any hazardous materials in your products?
I notice some moisture inside my molded safe. Why?
I need to order a replacement part for my First Alert Safe. Where do I order them from?
Is an electronic lock (digital), less secure than a standard combination lock?
How can I replace the keys or get a new combination to my safe?
How do I open my First Alert Small Molded Fire Protector (Models 2011, 2013, 2017, 2037 and 2040)?
My key is not broken, but it does not work in the safe. What should I do?
My digital keypad won’t work and I can’t access my safe. What should I do?
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