FAQ

  • Onelink Smoke + Carbon Monoxide Alarm

    • App

      • What are the basic iphone and system settings needed for this product?

        iPhone 5s and above, iPad 3 and above, iPod Touch 5G and up with iOS9. Your iPhone should have WiFi and Bluetooth turned On. Wifi Router running on 2.4 GHz range. If you use iCloud, you must also turn on Key Chain.
      • I just purchased a Onelink alarm, but it isn't connected to the Internet. What do I do?

        If your alarm hasn't been added to a Onelink Account, follow these instructions to add it:
        Download the Onelink app.
        Choose the Onelink product you purchased
        Follow the instructions in the app to install and set-up
      • Where do I find the Onelink Home app?

        You can download the Free Onelink Home App directly from the App store from your iOS device. Simply search "Onelink by First Alert" and download.
      • Why can’t I download the Onelink App?

        To download the Onelink App, you must using an iOS device running on iOS 9.0 or later. We recommend updating to the latest version of iOS to ensure you have any HomeKit updates that have been released by Apple.
      • Do I have to have an iPhone to be able to download the OneLink App?

        The Onelink App requires an iPhone, iPad, or iPod touch with iOS 9 or later.
      • How do I connect my alarm to WiFi?

        If your alarm has been added to a Onelink Account, but it has lost connectivity, there are a few things that could be going on:
        Check that your home Wi-Fi network is still connected to the Internet.
        Remove wireless interference from other products that use a 2.4GHz wireless signal. Try moving or temporarily unplugging any cordless phones, baby monitors, and wireless video equipment.
        Check the distance of the offline Onelink alarm from your Wi-Fi access point.
        Assure your router is set to 2.4 Ghz and Not to 5.0 Ghz.
      • Why might I keep getting a message that states "Pairing Failed"?

        Verify you are either scanning or entering in the correct pairing code. If you cannot get the unit to Pair via Bluetooth force close the app. IF YOU ARE USING iCloud YOU MUST ALSO TURN ON Apple Key Chain in your Settings. Then swipe away the Onelink Home App and start again after the pushing the alarm test button 5 times to reset the alarm. Retry the pairing process now from the beginning.
      • Why is my app stuck on "joining network" when trying to connect to WiFi?

        First verify you are on a 2.4GHz Network and not 5G network. The connection to WIFI should take no longer than 30 secs if stuck on “joining” Force Close the app, 5 button reset the Device and try to pair again.
        Also, on the “Activate Device” screen, wait until the units has flashed blue before going to the next step.
      • I received the following error on the mobile app “Unable to create home. Please try again. Error HMErrorDomain 77: cloud data sync in progress”. What does this mean?

        Power off the iOS device and after short period (a few seconds) power it back on. Start Onelink Home app and repeat step where error occurred. If error is still occurring try the following: Please Sign Out from iCloud (Settings > iCloud > Sign Out) Try to log back into iCloud again. If this does not work, you will need to be signed out of iCloud to continue the process. Then sign back into iCloud.
      • How do I silence alarms?

        If your device is alarming or if you received a push notification due to an emergency event simply press and hold the silence button on the product or press and hold the silence button within the Onelink app. If you are using the app to silence the alarm, you must be within range of the alarm to silence it.
      • Why can’t I silence my alarm?

        Once smoke or CO reaches emergency levels, the Onelink alarms cannot be silenced- by regulation in the US and Canada. You must also be within range of the alarm to silence it.
      • Can I turn off the night light feature? (120V AC alarms only)

        The white LED lights on the Onelink alarm not only provide a nice glow to light up your route, but they also indicate that the alarm is receiving AC power. You can adjust the brightness level of the nightlight through the Onelink app but you cannot turn it off. If the white LED is turned off, it indicates your alarm is running off of battery backup.
      • What if I am not receiving notifications for Onelink alarms on my iOS device?

        Make sure you’ve allowed the Onelink app to send you notifications. Notifications may include alerts, sounds, and icon badges. These can be configured in you iOS device settings. You can also check to ensure alerts are enabled within the device settings in the Onelink app.
      • I keep seeing a "move to bluetooth range" message. What does this mean?

        This means you must be in Bluetooth range (approx. 10 - 50 ft. max) of the Device to use any mobile functions. If error stills occurs, when you move closer to Smoke/CO detector, force close the app and restart it.
      • What mobile / tablet Devices does the app support.

        iPhone 5s and above, iPad 3 and above, iPod Touch 5G and up.
      • What Wireless Signals does the unit support? I cannot get connect to my AC (5GHZ) network?

        The devices only support a WiFi network of b/g/n @ 2.4GHZ signal.
      • Why has my app been force closing for no reason?

        Try to turn off your iOS device and then turn it back on. If that does not fix the issues, Please contact customer support.
      • Where do I find my customer ID Number?

        Simply click on the “?” on the top Right corner and towards the bottom you will see “Customer ID” and “App Version”
      • I received the following error on the mobile app “An unexpected error occurred. Try again” during Wi-Fi setup. What does this mean?

        Verify you are on the same Wi-Fi network the units are to be set to and verify you are on 2.4GHZ network. Check your router manual or contact the manufacture of the router to verify this.
      • How can I interact with Siri?

        Siri utterances are now available!You can interact with Siri using the following commands:
        - How is my CO Detector?
        - How is my Smoke detector?
        - Do I have a smoke detector?
        - Is the smoke alarm tripped?
        - Is the CO alarm tripped?
        - How is the Carbon Monoxide detector?
        - Change the brightness on my smoke detector to [x] percent.
      • Why am I having issues interacting with Siri?

        For best performance of Siri utterances, commands often require your Wi-Fi and BLE to be enabled on your iOS device. Often users may need to go into iPhone settings ->General -> then Siri and toggle OFF, then On for Siri and try the commands again.
        You may need to use the word “detector” as Siri recognizes the word "Alarm" as the alarm clock function on the iPhone. If you have multiple homes in your app, you can only use SIri on the Primary Home. You can toggle which home you want to set as primary through the home settings.
      • What can I do if I am not receiving push notifications?

        Your iPhone or iPad can receive notifications in the event your Onelink alarm senses smoke or CO. Notifications will be sent to your mobile device once the alarm has completed multiple cycles of the alarm sounding assuring residents are notified first in the event of a possible emergency. The time to receive notifications to your mobile devices varies depending on your router and internet and iPhone service providers speed. In general notifications will be received on your devices in about 60 seconds.

        If you want these alerts and are not getting them, follow some of these steps.
        • • Assure your app is set for receiving push notifications. Navigate to each alarm setting and assure the receive push notifications is toggled “on” for each alarm.
        • • Assure The notifications is set to “on” in your Onelink Home app in the iPhone settings
        • • Assure your wireless router is operating
        • • If you are still not receiving notifications, contact our support team.
      • How will I receive any software or app updates?

        Time to time the product firmware or app may have an update from us at Onelink by First Alert.
        • App updates will come through the iTunes store as any other update available for download and installation.
        • You will receive a notification for any product firmware updates. If you miss the notification, the app also has the capability to identify appropriate updates that may be available for you to download. Simply navigate to each alarm setting screen within the Onelink Home app and look for the Firmware section. If an appropriate update is available, the check for updates option will be available in this section. If an update is available, simply follow the instructions in the app.
      • Which version of the Onelink Home app and Apple iOS should I be using?

        Always use the most current version of the Onelink Home app and Apple iOS.
      • Is my Onelink Smoke + Carbon Monoxide Alarm compatible with the Apple Home app?

        First Alert is actively pursuing an update to the Onelink Smoke + Carbon Monoxide Alarm that achieves full functionality within the new Apple Home App. In the meantime the Onelink Smoke + Carbon Monoxide Alarm continues to provide the premium features and HomeKit functionality through the Onelink Home app available since the product launched.
      • I am receiving a push notification for a firmware update for one or more of my detectors. What do I do?

        Click on the push notification and you will be directed into the app where you will be guided through the steps for updating your device. Be sure that you are in the home where the devices are located, on the same Wi-Fi network the devices were paired on, within Bluetooth range of the devices and have the latest app version installed.
      • What if the over-the-air (OTA) update fails?

        Un-pair the device, perform a 5 button reset, and re-pair the device. When the option is given to OTA again, you should accept. Remember that you need to be in the home where the devices are located, on the same Wi-Fi network the devices were paired on, and within Bluetooth range of the devices.
      • How do I find the alarm's MAC address?

        Some individuals may wish to know the MAC address of the alarm. We advise you to go to the iTunes app store and obtain any Wi-Fi analyzer app via an iTunes download. Be advised some apps have a cost associated with them, and First Alert is not responsible for any associated costs. Once you have the Wi-Fi analyzer app, you can typically use this app to identify your device's (alarm's) MAC address.
    • Installation

      • Where should I install my First Alert Onelink combination Smoke and Carbon Monoxide alarms?

        Minimum coverage for Smoke Alarms, as recommended by the National Fire Protection Association (NFPA), is one Smoke Alarm on every floor, in every sleeping area, and in every bedroom (See “Regulatory Information For Smoke Alarms” for details on the NFPA recommendations). For CO Alarms, the National Fire Protection Association (NFPA) recommends that a CO Alarm should be centrally located outside of each separate sleeping area in the immediate vicinity of the bedrooms. For added protection, install additional CO Alarms in each separate bedroom, and on every level of your home.
      • How many smoke alarms should I have in my home?

        Minimum coverage for Smoke Alarms, as recommended by the National Fire Protection Association (NFPA), is one Smoke Alarm on every floor, in every sleeping area, and in every bedroom (See “Regulatory Information for Smoke Alarms” for details on the NFPA recommendations within the user’s manual).
      • How many Carbon monoxide alarms should I have in my home?

        The National Fire Protection Association (NFPA) recommends that you should have a carbon monoxide alarm centrally located outside of each separate sleeping area in the immediate vicinity of the bedroom. For added protection, you should have additional carbon monoxide alarms in each separate bedroom and on every level of your house, including the basement. Some states now require that you have a carbon monoxide alarm in each bedroom of the house. If you install only one carbon monoxide alarm in your home, locate it near or in your bedroom.
      • Can I use my Hardwire Alarm on Battery only?

        The Onelink Hardwire (AC) alarm with battery backup is designed to provide backup emergency power in the event of AC power outage and is not intended to operate the alarm for extended periods of time greater than several weeks.
      • What other alarms are compatible with/interconnect to the Onelink Hardwired Wi-Fi Smoke + CO alarm?

        All of the following BRK/Kidde*/Fyrnetics*/Lifesaver*/Firex Alarms are compatible with AC10-500 Alarm, and can be interconnected using the appropriate Adapter Plug.

        First Alert* / BRK* Alarms:
        • • 9120 Series – AC/DC Ion, Silence
        • • 7010 Series – AC/DC Photo, Silence
        • • SC9120B – AC/DC Smoke/CO Combo
        • • HD6135FB – Heat Alarm
        • • RM4 – Auxiliary Relay
        • • AC10-500 – AC/DC Smoke/CO Combo

        Kidde* (K) - Fyrnetics* (E) Models:
        • • 1285E, 1285K & 1285 – AC/DC Ion, Escape Light
        • • 1275EH – AC/DC Ion, Hush
        • • 1275E, 1275K, 1275 & 1276E – AC/DC Ion
        • • 1235E, 1235K & 1235 – AC Ion
        • • PE120E & PE120 – AC/DC Photo
        • • HD135F – Heat Alarm
        • • P12000 – AC/DC Ion/Photo

        Firex* Models:
        • • 4158 (model # ADC) – AC/DC Ion, battery in rear
        • • 4618, 5000 (model #FADC) – AC/DC Ion, battery drawer, 46182 = Alkaline Battery
        • • 4480 (model # PAD) – AC/DC Photo
        • • 5700 (model # ADH) – AC/DC Heat
        • • 499 – Auxiliary Relay


        NOTE: Adapter Plug can be used on Firex* Models manufactured on or before January 1, 2005
    • Safety

      • Why is my alarm chirping and providing an amber glow?

        The alarm is in malfunction mode. You can either email or call customer support to troubleshoot directly from your Onelink app.
      • How do I silence alarms?

        If your device is alarming or if you received a push notification due to an emergency event simply press and hold the silence button on the product or press and hold the silence button within the Onelink app. If you are using the app to silence the alarm, you must be within range of the alarm to silence it.
      • Why can’t I silence my alarm?

        Once smoke or CO reaches emergency levels, the Onelink alarms cannot be silenced- by regulation in the US and Canada. You must also be within range of the alarm to silence it.
      • How many First Alert Onelink combination Smoke and Carbon Monoxide alarms can be integrated in a system?

        As with hardwired units, NFPA states that up to 18 total units can be interconnected (RF Wireless or hardwired) with a maximum of 12 of those being smoke alarms.
      • What are the benefits of having wireless interconnect?

        When one Onelink alarm goes off all wirelessly connected Onelink alarms will sound as one. The Onelink alarm will also talk to you, letting you know what type of danger (smoke or CO) and where the danger is located.
      • Does the First Alert Onelink combination Smoke and Carbon Monoxide alarm require batteries?

        The great thing about the Onelink combination Smoke and Carbon Monoxide Alarm is that it helps keep you safe for 10 years without ever having to replace batteries! This model utilizes a ten year sealed battery that ensures a decade's worth of uninterrupted awareness. The 10 year sealed lithium battery, eliminates annoying low battery chirps and costly battery replacements for the 10-year life of the alarm. The realization of a tamperproof design and the inclusion of a battery that doesn't require a replacement provides the peace of mind for longevity and security.
      • What should I do if my First Alert Onelink combination Smoke and Carbon Monoxide alarm sounds?

        If the unit alarms and you are not testing the unit, it is warning you of a potentially dangerous situation that requires your immediate attention. NEVER ignore any alarm. Ignoring the alarm may result in injury or death. Refer to the manual to identify the LED color cue.
      • When is the correct time to use the silence feature on the First Alert Onelink combination Smoke and Carbon Monoxide alarm?

        The silence feature can temporarily quiet an unwanted alarm for several minutes. This feature is intended to temporarily silence the horn while you identify and correct the problem. Do not use the Silence Feature in emergency situations. It will not correct a CO problem or extinguish a fire. Please also note that as regulated, alarm conditions that are too high cannot be silenced.
      • What is the benefit having a First Alert Onelink combination Smoke and Carbon Monoxide alarm?

        There are many benefits of having the Onelink Combination Smoke and Carbon Monoxide alarm. One reason being is the fact that it helps protect for the lifespan of 10 years against both deadly threats in one unit. This alarm has sensing technology that works actively to help better protect you and your loved ones. It also contains the wireless interconnect feature which allows you to connect each of your First Alert Onelink alarms so when one alarm sounds, they all will sound. When seconds count in an emergency it provides an audible indication of the possible threatened area and more importantly what area to investigate or to avoid. Another benefit of this product is that it contains Bluetooth and Wi-Fi connection so you can be connected to your home even if you are away.
      • How do I know the difference between the smoke alarm sounding and the carbon monoxide alarm sounding?

        Understanding your alarm is very important especially when in danger. Since this alarm features both Smoke and Carbon Monoxide detection, it is critical to know which is happening in your home. When there is a high carbon monoxide level, your alarm will beep four (4) times and will also display a red LED hue. When the alarm detects a fire in your home, the alarm will beep three (3) times and will display a red LED hue. In addition to this, when your alarms are wirelessly interconnected, the voice and location feature will tell you not only what type of emergency it is (smoke or CO) but also the location of the danger.
      • What are unsafe levels of carbon monoxide?

        Determination of unsafe levels of carbon monoxide is different for each person. Since carbon monoxide is a poison, it affects everyone at different levels. Age, size, and health are other factors that can determine the effect carbon monoxide has on them. You should contact your own physician for advice regarding the issues of safe carbon monoxide levels. Everyone is at risk at some level from carbon monoxide poisoning, but some people are more vulnerable than others. Unborn babies, infants, children, seniors, and people with heart or lung problems may be at higher risk from carbon monoxide poisoning for a variety of reasons. Be sure to install carbon monoxide detectors for protection against unsafe levels of carbon monoxide.
      • How long will the battery last in my First Alert Onelink combination Smoke and Carbon Monoxide alarm?

        The Onelink alarms are equipped with a 10 year sealed battery which will last up to 10 years – the life of the alarm. Please note that actual battery service life depends on the Smoke/CO Alarm and the environment in which it is installed. Regardless of the manufacturer’s suggested battery life, you MUST replace the Alarm immediately once the unit starts “chirping” (the “low battery warning”).
      • How many Carbon monoxide alarms should I have in my home?

        The National Fire Protection Association (NFPA) recommends that you should have a carbon monoxide alarm centrally located outside of each separate sleeping area in the immediate vicinity of the bedroom. For added protection, you should have additional carbon monoxide alarms in each separate bedroom and on every level of your house, including the basement. Some states now require that you have a carbon monoxide alarm in each bedroom of the house. If you install only one carbon monoxide alarm in your home, locate it near or in your bedroom.
      • How many smoke alarms should I have in my home?

        Minimum coverage for Smoke Alarms, as recommended by the National Fire Protection Association (NFPA), is one Smoke Alarm on every floor, in every sleeping area, and in every bedroom (See “Regulatory Information for Smoke Alarms” for details on the NFPA recommendations within the user’s manual).
      • Are First Alert Onelink combination Smoke and Carbon Monoxide alarms listed to ANSI/UL Standards?

        According to Underwriters Laboratories Inc. UL2034, Section 1-1.2: “Carbon monoxide alarms covered by these requirements are intended to respond to the presence of carbon monoxide from sources such as, but not limited to, exhaust from internal-combustion engines, abnormal operation of fuel-fired appliances, and fireplaces. CO Alarms are intended to alarm at carbon monoxide levels below those that could cause a loss of ability to react to the dangers of Carbon Monoxide exposure.” This CO Alarm monitors the air at the Alarm, and is designed to alarm before CO levels become life threatening. This allows you precious time to leave the house and correct the problem. This is only possible if Alarms are located, installed, and maintained as described in this manual.
      • What is the length of the First Alert Onelink combination Smoke and Carbon Monoxide alarm warranty?

        BRK Brands, Inc., (“BRK”) the maker of First Alert® brand products warrants that for a period of ten years from the date of purchase, this product will be free from defects in material and workmanship. Please see the “Limited Warranty” section at the back of the manual for additional information.
      • Is it a false alarm when my carbon monoxide alarm sounds and there doesn’t seem to be a problem?

        A carbon monoxide false alarm should not occur if your alarm is in working order. Remember, carbon monoxide is an odorless, colorless gas. If your carbon monoxide alarm went off, it detected potentially harmful amounts of carbon monoxide. After the professionals have evaluated the situation, make sure no one has any symptoms of carbon monoxide poisoning. Here are a few situations that may cause a carbon monoxide alarm "false alarm:" 
        • The carbon monoxide alarm needs to be relocated. Carbon monoxide alarms should be located 15-20 feet away from all fossil fuel burning sources like furnaces and stoves. Alarms should be located 10 feet away from sources of humidity like showers. 
        • Fossil fuel burning appliances may not be burning fuel completely. Check pilot lights/flames for blue color. Appearance of yellow or orange flames indicates incomplete combustion-a source of carbon monoxide.
      • What does it mean when my First Alert Onelink combination Smoke and Carbon Monoxide alarm keeps chirping?

        It is likely that the reason your smoke alarm keeps chirping and beeping is that the battery is low and your product has reached the end of its life. Fiver (5) chirps indicates the End of Life. If your product is in End of Life mode, replace the alarm immediately. If you hear three (3) chirps, this could mean the alarm is in a malfunction mode. If your alarm is in malfunction mode please contact customer support to help troubleshoot. Other reasons your alarm may be chirping are as follows:
        • A different device or appliance such as a security system, monitor, carbon monoxide alarm, or other device which has a similar low battery or alert signal.
        • Some of the same factors that cause unwanted alarms can cause intermittent alarms: dust and insects in the alarm or power interruptions in hardwired alarms. 
        • Improper wiring on AC or AC/DC smoke alarms. AC alarms will chirp every 5 seconds if the interconnect wire is grounded. The orange interconnect wire should NEVER be grounded; it should only be used to interconnect other smoke alarms or compatible devices.
      • What is the difference between Ionization smoke alarms and Photoelectric smoke alarms?

        Ionization Smoke Alarms - Generally are more effective at detecting flaming fires, which consume combustibles quickly and spread rapidly. Sources of these fires include paper burning in a wastebasket, or grease fires on a stove.
        Photoelectric Smoke Alarms - Generally are more effective at detecting smoldering fires, which smolder for hours before bursting into flame. Sources of the fires include cigarette smoldering in couches or bedding.
        For maximum protection, install both types of smoke alarms on every level of the home.
      • What type of smoke sensing technology does the First Alert Onelink combination Smoke and Carbon Monoxide alarms use?

        The Onelink smoke and carbon monoxide alarms are equipped with a photoelectric smoke sensor and an electrochemical CO sensor.
      • Where should I install my First Alert Onelink combination Smoke and Carbon Monoxide alarms?

        Minimum coverage for Smoke Alarms, as recommended by the National Fire Protection Association (NFPA), is one Smoke Alarm on every floor, in every sleeping area, and in every bedroom (See “Regulatory Information For Smoke Alarms” for details on the NFPA recommendations). For CO Alarms, the National Fire Protection Association (NFPA) recommends that a CO Alarm should be centrally located outside of each separate sleeping area in the immediate vicinity of the bedrooms. For added protection, install additional CO Alarms in each separate bedroom, and on every level of your home.
      • Can I use my Hardwire Alarm on Battery only?

        The Onelink Hardwire (AC) alarm with battery backup is designed to provide backup emergency power in the event of AC power outage and is not intended to operate the alarm for extended periods of time greater than several weeks.
  • Onelink Environment Monitor

    • App

      • What are the basic iPhone and system settings needed for this product?

        iPhone 5s and above, iPad 3 and above, iPod Touch 5G and up with iOS9. Your iPhone should have WiFi turned On. Wifi Router running on 2.4 GHz range. If you use iCloud, you must also turn on Key Chain.
      • I just purchased a Onelink Environment Monitor, but it isn't connected to the Internet. What do I do?

        If your Environment Monitor hasn't been added to a Onelink Account, follow these instructions to add it:
        Download the Onelink app.
        Choose the Onelink product you purchased
        Follow the instructions in the app to install and set-up
      • Where do I find the Onelink Home app?

        You can download the Free Onelink Home App directly from the App store from your iOS device. Simply search "Onelink by First Alert" and download.
      • Why can’t I download the Onelink App?

        To download the Onelink App, you must using an iOS device running on iOS 9.0 or later. We recommend updating to the latest version of iOS to ensure you have any HomeKit updates that have been released by Apple.
      • Do I have to have an iPhone to be able to download the OneLink App?

        The Onelink App requires an iPhone, iPad, or iPod touch with iOS 9 or later.
      • How do I connect my Environment Monitor to WiFi?

        If your alarm has been added to a Onelink Account, but it has lost connectivity, there are a few things that could be going on:
        Check that your home Wi-Fi network is still connected to the Internet.
        Check the distance of the offline Onelink alarm from your Wi-Fi access point.
        Assure your router is set to 2.4 Ghz and Not to 5.0 Ghz.
      • Why might I keep getting a message that states "Pairing Failed"?

        Verify you are either scanning or entering in the correct pairing code. If you cannot get the unit to Pair force close the app. IF YOU ARE USING iCloud YOU MUST ALSO TURN ON Apple Key Chain in your Settings. Then swipe away the Onelink Home App and start again after the pushing the alarm test button 3 times to reset the alarm. Retry the pairing process now from the beginning.
      • Why is my app stuck on "joining network" when trying to connect to WiFi?

        First verify you are on a 2.4GHz Network and not 5G network. The connection to WIFI should take no longer than 30 secs if stuck on “joining” Force Close the app, 3 button reset the Device and try to pair again.
        Also, on the “Activate Device” screen, wait until the units has flashed blue before going to the next step.
      • I received the following error on the mobile app “Unable to create home. Please try again. Error HMErrorDomain 77: cloud data sync in progress”. What does this mean?

        Power off the iOS device and after short period (a few seconds) power it back on. Start Onelink Home app and repeat step where error occurred. If error is still occurring try the following: Please Sign Out from iCloud (Settings > iCloud > Sign Out) Try to log back into iCloud again. If this does not work, you will need to be signed out of iCloud to continue the process. Then sign back into iCloud.
      • How do I silence alarms?

        If your device is alarming or if you received a push notification due to an emergency event simply press and hold the silence button on the product or press and hold the silence button within the Onelink app. If you are using the app to silence the alarm, you must be within range of the alarm to silence it.
      • Why can’t I silence my alarm?

        Once CO reaches emergency levels, the Onelink alarms cannot be silenced- by regulation in the US and Canada. You must also be within range of the alarm to silence it.
      • Can I turn off the light ring feature?

        The white LED lights on the Onelink alarm not only provide a nice glow to light up your route, but they also indicate that the alarm is receiving AC power. You can adjust the brightness level of the light ring through the Onelink app but you cannot turn it off. If the white LED is turned off, it indicates your alarm is running off of battery backup.
      • Why is my device glowing Amber when I first plug it in?

        Your Onelink Environment Monitor requires AC power and battery backup. You must activate the battery backup by unscrewing the cap off the device and pulling on the plastic tab. You will have two (2) minutes to activate both sources of power upon on-boarding. Full instructions are in the app and manual.
      • Why is my device chirping with a blue ring?

        Your Onelink Environment Monitor requires AC power and battery backup. You must activate the battery backup by unscrewing the cap off the device and pulling on the plastic tab. You will have two (2) minutes to activate both sources of power upon on-boarding. If the device times out after two (2) minutes without both AC power and battery activation, the light ring will glow blue and it will chirp. Reset the device by pushing the test/silence button three (3) times, then make sure both sources of power are activated and begin the pairing process with the app.
      • What if I am not receiving notifications for Onelink Environment Monitor on my iOS device?

        Make sure you’ve allowed the Onelink app to send you notifications. Notifications may include alerts, sounds, and icon badges. These can be configured in you iOS device settings. You can also check to ensure alerts are enabled within the device settings in the Onelink app.
      • I keep seeing a "move to WiFi range" message. What does this mean?

        This means you must be in WiFi range (approx. 10 - 50 ft. max) of the Device to use any mobile functions. If error stills occurs, when you move closer to environment monitor, force close the app and restart it.
      • What mobile / tablet Devices does the app support.

        iPhone 5s and above, iPad 3 and above, iPod Touch 5G and up.
      • What Wireless Signals does the unit support? I cannot get connect to my AC (5GHZ) network?

        The devices only support a WiFi network of b/g/n @ 2.4GHZ signal.
      • Why has my app been force closing for no reason?

        Try to turn off your iOS device and then turn it back on. If that does not fix the issues, Please contact customer support.
      • Where do I find my customer ID Number?

        Simply click on the “?” on the top Right corner and towards the bottom you will see “Customer ID” and “App Version”
      • I received the following error on the mobile app “An unexpected error occurred. Try again” during Wi-Fi setup. What does this mean?

        Verify you are on the same Wi-Fi network the units are to be set to and verify you are on 2.4GHZ network. Check your router manual or contact the manufacture of the router to verify this.
      • How can I interact with Siri?

        To interact with Siri, make sure you refer to the monitor and the room the accessory has been added to.
        Examples:
        for CO detection, try saying "is carbon monoxide detected by the bedroom CO monitor?"
        for temperature try saying, ">what is the bedroom monitor's temperature"
        for humidity try saying "what is the bedroom monitor's humidity?"
        to change the brightness say "change the bedroom monitor brightness to…"
      • Why am I having issues interacting with Siri?

        For best performance of Siri utterances, commands often require your Wi-Fi and BLE to be enabled on your iOS device. Often users may need to go into iPhone settings ->General -> then Siri and toggle OFF, then On for Siri and try the commands again.
      • Why doesn’t Siri understand or recognize my device’s Room name?

        When you ask Siri a question, take note of how Siri is spelling out your request on your iOS device. How is Siri spelling your Environment Monitor’s Room name? For example, if you have two different Environment Monitors, Siri may not be able to distinguish between “What’s the temperature in the Environment Monitor 2?” and “What’s the temperature in the Environment Monitor too”. If the l atter is what Siri hears, Siri won’t be able to recognize that question. You may need to change the name of the room to limit any homonym words from being recognized by Siri.
      • What can I do if I am not receiving push notifications?

        Your iPhone or iPad can receive notifications in the event your Onelink Environment Monitor detects temperature and humidity out of range, low level CO and CO alarm. For a CO emergency, following the in home alarm sounding the alert and identifying the possible hazard and location, notifications will be sent to your mobile devices in the event you are away from home.

        If you want these alerts and are not getting them, follow some of these steps.
        • • Assure your app is set for receiving push notifications. Navigate to each alarm setting and assure the receive push notifications is toggled “on” for each alarm.
        • • Assure The notifications is set to “on” in your Onelink Home app in the iPhone settings
        • • Assure your wireless router is operating
        • • If you are still not receiving notifications, contact our support team.
      • How will I receive any software or app updates?

        Time to time the product firmware or app may have an update from us at Onelink by First Alert.
        • App updates will come through the iTunes store as any other update available for download and installation.
        • You will receive a notification for any product firmware updates. If you miss the notification, the app also has the capability to identify appropriate updates that may be available for you to download. Simply navigate to each alarm setting screen within the Onelink Home app and look for the Firmware section. If an appropriate update is available, the check for updates option will be available in this section. If an update is available, simply follow the instructions in the app.
      • How do I find the alarm's MAC address?

        Some individuals may wish to know the MAC address of the alarm. We advise you to go to the iTunes app store and obtain any Wi-Fi analyzer app via an iTunes download. Be advised some apps have a cost associated with them, and First Alert is not responsible for any associated costs. Once you have the Wi-Fi analyzer app, you can typically use this app to identify your device's (monitor's) MAC address.
      • Where can my unit’s model number be found?

        After you add the device to the app, select the settings icon. The Device Identifier shows the model number GLOCO-XXXX
      • How to I utilize Shared Users using HomeKit?

        HomeKit-enabled accessories can be shared with other users. Once you have your accessory setup in the app, you can invite other people to share control of these accessories using iCLoud. Visit https://support.apple.com/en-us/HT204893 for more information about HomeKit.
      • How do I remotely control my Environment Monitor?

        You must be on the same Wi-Fi network to control and adjust your Environment Monitor’s settings. If you have an Apple TV 3rd Generation or later, you can control and adjust your accessory’s settings remotely. Use the same Apple ID on your iOS device as the Apple TV.
      • How do I use my Environment Monitor with Apple TV?

        Follow this procedure to configure your Apple TV:

        1. Sign into the Apple TV with your Apple ID
          • Settings > accounts > iCloud
        2. Turn on remote access on your iPhone / iPad
          • Settings > Homekit > “name of home here” > Allow Remote Access swipe to green
        3. Sign into the same Wi-Fi network on the Apple TV as the iPhone / iPad
        4. Make sure iCloud Drive is turned on (iPhone / iPad)
          • Settings > iCloud > iCloud Drive on

        Complete the setup:

        1. Pair your device
        2. Turn off WIFI
        3. Try to access the device through your iPhone / iPad via Apple TV
      • What if I still can't use HomeKit remotely with my Apple TV?

        • Check your Internet and Wi-Fi connections on your iOS device and Apple TV.
        • Update the software on your iOS device and Apple TV.
        • Make sure that your Apple TV is on the same Wi-Fi network as your HomeKit accessories and within about 25 feet of your Bluetooth HomeKit accessories.
        • Go to Settings > HomeKit and make sure that your iOS device has Use iCloud turned on.
        • Make sure that your iOS device and Apple TV are on the same network and not in Airplane Mode.
        • Sign out of iCloud on your Apple TV and sign back in after about two minutes. Make sure that your iOS device and Apple TV are signed in to iCloud using the same Apple ID and password.
        • Make sure that any HomeKit accessories you've added using your iOS device can be controlled on your Wi-Fi network or using Bluetooth. If the accessories aren't within reach, you might need to restart them. Check the batteries in your accessories and replace them if needed.
        • Restart your iOS device and Apple TV.
        • Go to Settings > Airplane Mode and turn Airplane Mode on and off. Then try to control your HomeKit accessories locally.
    • Installation

      • Where should I install my First Alert Onelink Environment Monitor?

        For CO Alarms, the National Fire Protection Association (NFPA) recommends that a CO Alarm should be centrally located outside of each separate sleeping area in the immediate vicinity of the bedrooms. For added protection, install additional CO Alarms in each separate bedroom, and on every level of your home.
      • How many Carbon monoxide alarms should I have in my home?

        The National Fire Protection Association (NFPA) recommends that you should have a carbon monoxide alarm centrally located outside of each separate sleeping area in the immediate vicinity of the bedroom. For added protection, you should have additional carbon monoxide alarms in each separate bedroom and on every level of your house, including the basement. Some states now require that you have a carbon monoxide alarm in each bedroom of the house. If you install only one carbon monoxide alarm in your home, locate it near or in your bedroom.
      • Can I use my Environment Monitor on Battery only?

        The Onelink Environment Monitor with battery backup is designed to provide backup emergency power in the event of AC power outage and is not intended to operate the alarm for extended periods of time.
    • Safety

      • Why is my environment monitor chirping and providing an amber glow?

        The environment monitor is in malfunction mode. You can either email or call customer support to troubleshoot directly from your Onelink app.
      • How do I silence CO alarms?

        If your device is alarming or if you received a push notification due to an emergency event simply press and hold the silence button on the product or press and hold the silence button within the Onelink app. If you are using the app to silence the alarm, you must be within range of the alarm to silence it.
      • Why can’t I silence my alarm?

        Once CO reaches emergency levels, the Onelink alarms cannot be silenced- by regulation in the US and Canada. You must also be within range of the monitor to silence it.
      • Does the First Alert Onelink Environment Monitor require batteries?

        The environment monitor requires a battery backup to be installed. The monitor comes with a CR2 battery preinstalled for backup uses only in the event of AC power loss. When the device is running on battery only it will act as a CO detector only. when the battery is low, replace it immediately.
      • What should I do if my First Alert Onelink Environment Monitor alarm sounds?

        If the unit alarms and you are not testing the unit, it is warning you of a potentially dangerous situation that requires your immediate attention. NEVER ignore any alarm. Ignoring the alarm may result in injury or death. Refer to the manual to identify the LED color cue.
      • When is the correct time to use the silence feature on the First Alert Onelink Environment Monitor?

        The silence feature can temporarily quiet an unwanted alarm for several minutes. This feature is intended to temporarily silence the horn while you identify and correct the problem. Do not use the Silence Feature in emergency situations. It will not correct a CO problem. Please also note that as regulated, alarm conditions that are too high cannot be silenced.
      • What are unsafe levels of carbon monoxide?

        Determination of unsafe levels of carbon monoxide is different for each person. Since carbon monoxide is a poison, it affects everyone at different levels. Age, size, and health are other factors that can determine the effect carbon monoxide has on them. You should contact your own physician for advice regarding the issues of safe carbon monoxide levels. Everyone is at risk at some level from carbon monoxide poisoning, but some people are more vulnerable than others. Unborn babies, infants, children, seniors, and people with heart or lung problems may be at higher risk from carbon monoxide poisoning for a variety of reasons. Be sure to install carbon monoxide detectors for protection against unsafe levels of carbon monoxide.
      • How long will the battery last in my First Alert Onelink Environment Monitor?

        Regardless of the manufacturer’s suggested battery life, you MUST replace the battery immediately once the unit starts “chirping” (the “low battery warning”).
        IMPORTANT!
        The battery back-up is designed to provide emergency power to the CO Alarm for 7 days. Actual back-up time depends on the strength (freshness) of the battery. The battery back-up will not work unless a good battery is properly installed.
      • How many Carbon monoxide alarms should I have in my home?

        The National Fire Protection Association (NFPA) recommends that you should have a carbon monoxide alarm centrally located outside of each separate sleeping area in the immediate vicinity of the bedroom. For added protection, you should have additional carbon monoxide alarms in each separate bedroom and on every level of your house, including the basement. Some states now require that you have a carbon monoxide alarm in each bedroom of the house. If you install only one carbon monoxide alarm in your home, locate it near or in your bedroom.
      • Are First Alert Onelink Environment Monitor listed to ANSI/UL Standards?

        According to Underwriters Laboratories Inc. UL2034, Section 1-1.2: “Carbon monoxide alarms covered by these requirements are intended to respond to the presence of carbon monoxide from sources such as, but not limited to, exhaust from internal-combustion engines, abnormal operation of fuel-fired appliances, and fireplaces. CO Alarms are intended to alarm at carbon monoxide levels below those that could cause a loss of ability to react to the dangers of Carbon Monoxide exposure.” This CO Alarm monitors the air at the Alarm, and is designed to alarm before CO levels become life threatening. This allows you precious time to leave the house and correct the problem. This is only possible if Alarms are located, installed, and maintained as described in this manual.
      • What is the length of the First Alert Onelink Environment Monitor warranty?

        BRK Brands, Inc., (“BRK”) the maker of First Alert® brand products warrants that for a period of ten years from the date of purchase, this product will be free from defects in material and workmanship. Please see the “Limited Warranty” section at the back of the manual for additional information.
      • Is it a false alarm when my carbon monoxide alarm sounds and there doesn’t seem to be a problem?

        A carbon monoxide false alarm should not occur if your alarm is in working order. Remember, carbon monoxide is an odorless, colorless gas. If your carbon monoxide alarm went off, it detected potentially harmful amounts of carbon monoxide. After the professionals have evaluated the situation, make sure no one has any symptoms of carbon monoxide poisoning. Here are a few situations that may cause a carbon monoxide alarm "false alarm:" 
        • The carbon monoxide alarm needs to be relocated. Carbon monoxide alarms should be located 15-20 feet away from all fossil fuel burning sources like furnaces and stoves. Alarms should be located 10 feet away from sources of humidity like showers. 
        • Fossil fuel burning appliances may not be burning fuel completely. Check pilot lights/flames for blue color. Appearance of yellow or orange flames indicates incomplete combustion-a source of carbon monoxide.
      • What does it mean when my First Alert Onelink Environment Monitor keeps chirping?

        It is likely that the reason your smoke environment monitor keeps chirping and beeping is that the battery is low . Five (5) chirps indicates the End of Life. If your product is in End of Life mode, replace the device immediately. If you hear three (3) chirps, this could mean the device is in a malfunction mode. If your device is in malfunction mode please contact customer support to help troubleshoot. Other reasons your device may be chirping are as follows:
        • A different device or appliance such as a security system, monitor, carbon monoxide alarm, or other device which has a similar low battery or alert signal.
        • Some of the same factors that cause unwanted alarms can cause intermittent alarms: dust and insects in the alarm or power interruptions in hardwired alarms. 
      • Where should I install my First Alert Onelink Environment Monitor?

        For CO Alarms, the National Fire Protection Association (NFPA) recommends that a CO Alarm should be centrally located outside of each separate sleeping area in the immediate vicinity of the bedrooms. For added protection, install additional CO Alarms in each separate bedroom, and on every level of your home.
      • Can I use my Onelink Environment Monitor on Battery only?

        The Onelink Enviroment Monitor with battery backup is designed to provide backup emergency power in the event of AC power outage and is not intended to operate the alarm for extended periods of time.
        IMPORTANT!
        The battery back-up is designed to provide emergency power to the CO Alarm for 7 days. Actual back-up time depends on the strength (freshness) of the battery. The battery back-up will not work unless a good battery is properly installed.
      • What is low level CO?

        This device monitors CO at low levels (9-30ppm) for those who may be at greater risk such as infants, elderly, pregnant women and those with respiratory concerns.
        If your device detects low level CO, you will receive a push notification.
        Fuel-burning appliances like:portable heater, gas or wood burning fireplace, gas kitchen range or cooktop, gas clothes dryer.
        Damaged or insufficient venting: corroded or disconnected water heater vent pipe, leaking chimney pipe or flue, or cracked heat exchanger, blocked or clogged chimney opening.
        Improper use of appliance/device: operating a barbecue grill or vehicle in an enclosed area (like a garage or screened porch)
        Transient CO Problems: "transient" or on-again-off-again CO problems can be caused by outdoor conditions and other special circumstances.

        According to some medical research, ongoing exposure to carbon monoxide levels as low as 9ppm for eight hours during light or moderate exercise can generate carboxyhemoglobin levels above 25% which can affect health.
    • Troubleshooting

      • Where would I find the Setup Code for the device

        The setup code is located on the Power Supply and on the QSG Envelope which comes with the product. See Image Below

        Image showing the setup code on the lower-right of the QSG Envelope and charger

      • Is this system compatible with Android Devices?

        The Device currently does not support android devices.
      • Is there going to be any future firmware upgrades?

        Any Firmware upgrades will be notified via push notification on the mobile device. You must be in Wi-Fi range to upgrade the firmware
      • Can I view My Onelink Home account online?

        No the Onelink Home Account is only available on Apple mobile Devices
      • I keep getting “out of wireless range” on my Device

        You must be in Wi-Fi range of the Device in order to use any mobile function or have Apple TV for remote adjustments
      • What version of IOS does the mobile app support?

        Onelink Home ONLY supports IOS 9.1 and above
      • What mobile / tablet Devices does the app support.

        iPhone 5s and above, iPad 2 and above, iPod Touch 5G and up.
      • Why do I keep getting “Pairing Failed?”

        Verify you are scanning or manually entering the correct ID number. If you cannot get the unit to Pair via IP, perform a 5 button reset. Also please request the error code (if known) when experiencing pairing related questions.
      • App Stuck on “Joining Network” when trying to connect to WIFI

        The connection to WIFI should take no longer than 30 secs. If stuck on “joining” Force Close the app, 5 button reset the device and try to pair again. Verify the caller is on a 2.4GHz network and not 5G network.
      • What Wireless Signals does the unit support? I cannot get connection to my AC network?

        The devices only support a Wi-Fi network of b/g/n @ 2.4GHZ signal.
      • My app has been force Closing for no reason while in the mobile app why is that?

        Turn off and turn the phone back on if that does not fix the issue please contact Consumer Affairs.
      • I ran into issues with the mobile app. How do I contact or email Customer Service?

        Please click on the? On the top Right corner. You will have the option to Email the support Team or Call Support Team.
      • Where do I find my customer ID number?

        In the App Click on the “?” at the top Right corner, towards the bottom of the page you will see "Customer ID" and "App Version"
      • I received the following error on the mobile app “An unexpected error occurred. Try again” during Wi-Fi setup

        Verify you are on the same Wi-Fi network the units are to be set to and you are on a 2.4GHZ network. Check the manual or contact the manufacture of the Router to verify this.
      • The GLOCO does not alarm when other CO units or GLOCO units go off first.

        The GLOCO unit’s alarms independently and will not interconnect or mesh with other units in the home.
  • Smoke Alarms

    • Product

      • My smoke alarm keeps chirping and beeping. Why does my smoke alarm chirp intermittently?

        It is likely that the reason your smoke alarm keeps chirping and beeping is that the battery is low. Whenever your smoke alarm keeps chirping, replace the battery immediately.
        • A different device or appliance such as a security system, monitor, carbon monoxide alarm, or other device which has a similar low battery or alert signal.
        • Some of the same factors that cause unwanted alarms can cause intermittent alarms: dust and insects in the alarm or power interruptions in hardwired alarms.
        • Improper wiring on AC or AC/DC smoke alarms. AC alarms will chirp every 5 seconds if the interconnect wire is grounded. The orange interconnect wire should NEVER be grounded; it should only be used to interconnect other smoke alarms or compatible devices.
      • Why doesn't my smoke alarm sound when I push the test button?

        It is important that you frequently test your smoke alarms. When you are testing your smoke alarm, there are a number of reasons why the alarm might not sound:
        • You may not be holding the test button down long enough. Try holding it down for up to 10 seconds (20 seconds on photoelectric models).
        • Your battery may not be installed properly or snapped all the way in place. Even if the alarm sounded briefly when the battery touched the terminals, you still need to make sure it is snapped securely in place. If the battery is loose, in cannot power the smoke alarm properly. After installing new batteries, be sure to test your smoke detector.
        • Your AC power may not be on. AC and AC/DC units will have a power indicator light (red or green) that shines continuously when they are receiving electrical power.
        • If you have a 10-Year model, the smoke alarm may not have been properly activated. If the tab broke away before the alarm was activated, you can use a toothpick to move the switch over to test the alarm.
      • Why does my smoke alarm go off when I install a battery or turn on the AC power?

        It is normal for smoke alarms to go off and sound briefly (up to 5-10 seconds) when you install a new battery or when they are powered up. If the alarm continues to go off and no smoke is present, the cause may be one of the following:
        • There may be insufficient battery power, try new batteries.
        • Problems with voltage or insufficient electrical power (brown out) may cause a continuous weak sounding alarm. For AC or AC/DC models, temporarily disconnect power at the service panel until the brown out is over. If you do not restore the AC power, your smoke alarms cannot warn you of a fire.
        • Incompatible warning device. If an incompatible alarm or auxiliary device is linked into a series of AC or AC/DC smoke alarms it may cause the system inadvertently go off.
      • My smoke alarm keeps chirping, even with a new battery. What is causing this?

        There are a number of possible causes for your smoke alarm to keep chirping even with a new battery.
        • It is possible that your smoke alarm "silence" button was pushed by mistake. The alarm will now "chirp" once a minute for up to 15 minutes before resetting.
        • Are you sure it's the smoke alarm? Funny to ask, but other devices have similar low battery chirps or warning tones.
        • Your "new" batteries may not be fresh. If batteries are stored, especially in cold areas like refrigerators, they lose their charge more quickly. Always check the freshness date on the package when buying new batteries. Keep plenty of replacement batteries on hand so that you are sure to always be protected by your smoke alarms.
    • Installation / Placement

      • What is the proper placement of smoke alarms?

        It is important that you have the proper placement for your smoke alarms. Install your alarms at least 20 feet from appliances like furnaces and ovens, which produce combustion particles. Alarms should be at least 10 feet from high humidity areas like showers and laundry rooms, and at least 3 feet from heat/AC vents. Be sure to install a smoke alarm in each bedroom, one at the top of each stairwell, and one on every level.
    • Other

      • I'm ready to change my smoke alarm battery - what replacement batteries can I use?

        Check your User's Manual or the nameplate on the back of the alarm. Different smoke detectors use different kinds of batteries - 9V, AA, AAA - it all depends on the particular model you have. Use quality batteries like lithium smoke detector batteries - having plenty of power is worth any extra cost. Never use rechargeable batteries because they may not always provide a consistent charge.
      • I lost my First Alert smoke alarm owner's manual. How can I get a new one?

        First Alert smoke alarm owner's manuals are available online for download at no cost. Find your alarm in our Smoke Alarms section. We will, for a small shipping fee, gladly send you a replacement owner's manual or equivalent instructions. Please have your smoke alarm model number handy when requesting a replacement owner's manual. For a replacement owners manual, please contact Consumer Affairs, 3901 Liberty Street Road Aurora, IL 60504 or 800-323-9005 7:30AM-5:00PM CST.
      • How long will the battery last in my smoke alarm?

        Actual battery service life depends on the particular design of your smoke or carbon monoxide alarm and the environment in which it is installed. All kinds of alarm batteries specified in the users manual are acceptable replacement batteries. Regardless of the manufacturer's suggested battery life, you MUST replace the batteries immediately once the unit starts "chirping" (the "low battery warning"). It is recommended that you change the batteries in your alarms when you change your clocks for daylight saving time. Also consider replacing your current alarms with 10-Year Life alarms that never require a costly battery replacement for the ten year life of the alarm. This 10-Year series is available in smoke, carbon monoxide and combination alarms.
      • Why does the National Fire Protection Association (NFPA) recommend that home smoke alarms be replaced after 10 years?

        Smoke alarms have a limited life. Although each smoke alarm and all of its parts have passed many stringent tests and are designed to be as reliable as possible, any of these parts could fail over time. Therefore, you must test the devices weekly. The unit should be replaced immediately if it is not operating properly. The performance of smoke alarms older than 10 years is simply not reliable. To ensure your family's safety, all carbon monoxide and smoke/CO combination alarms need to be replaced every 5-7 years. All smoke alarms need to be replaced every 10 years.

        If it's time to replace your alarms, consider the NEW 10-Year Life series and never have to worry about a battery replacement for the life of the alarm. 10-Year alarms are available in smokecarbon monoxide and combination alarms.
      • Ionization smoke alarms vs. Photoelectric smoke alarms - what is the difference?

        There are generally two types of smoke alarms - ionization smoke alarms and photoelectric smoke alarms. Smoke particles of a varying number and size are produced in all fires. Ionization smoke alarms are generally more sensitive than photoelectric smoke alarms at sensing small particles, which tend to be produced in greater amounts by hot, flaming fires, that are consuming combustible materials rapidly and may spread quickly. Sources of these fires may include paper burning in a wastebasket, or a grease fire in the kitchen. Photoelectric smoke alarms are generally more sensitive than ionization smoke detectors at sensing large smoke particles, which tend to be produced in greater amounts by smoldering fires, which may smolder for hours before bursting into flame. Sources of these fires may include cigarettes burning in couches or bedding. For maximum protection, use both types of technology, such as in the Dual Sensor Smoke Alarm, on each level and in every bedroom of your home.

        Read more about choosing the right alarm, where to place home safety products and other fire safety information.
  • Carbon Monoxide (CO) Alarms

    • Product

      • What does "Move to Fresh Air" printed on my carbon monoxide alarm mean?

        The phrase "Move to Fresh Air" that is printed on the face of newer carbon monoxide alarms is a reminder to move all family members to a well ventilated area with fresh air if the alarm sounds. Please note that this does not mean that you should unplug or move the CO alarm itself. When an alarm sounds, make sure that everyone in the building is evacuated to an area with fresh air.
      • What should I do when the carbon monoxide alarm sounds?

        Silence the alarm. Move everyone immediately to fresh air-outdoors or by an open door or window. Do a head count to check that all persons are accounted for. Call your emergency services, fire department, or 911 and tell them your carbon monoxide alarm has triggered.Do not re-enter the premises or move away from the open door or window until the emergency services responder has arrived, the premises have been aired out, and your carbon monoxide alarm remains in its normal condition.
      • What it the typical carbon monoxide alarm life? How long will a CO alarm last?

        A First Alert carbon monoxide alarm life span is warranted for 5 years. After 5 years any alarm should be replaced with a new CO Alarm. Alarms may have an actual life span that is shorter due to environmental conditions and may need to be replaced sooner. Test them weekly and if a problem arises while still under warranty, please
        contact Consumer Affairs, 3901 Liberty Street Road Aurora, IL 60504 or 800-323-9005 7:30AM-5:00PM CST,
        for a replacement. Batteries should be replaced as needed for those alarms requiring them.
      • Why does the red light flash on my carbon monoxide alarm? Do I have CO?

        On First Alert carbon monoxide alarms, the red light flashes to show the CO alarm is properly receiving battery power. If you do not see the red light flashing, change the batteries in the alarm immediately.
      • Can I unplug the carbon monoxide alarm to silence or reset it, or do I need to leave it plugged in?

        Do not unplug your alarm! A First Alert plug-in carbon monoxide alarm will only reset when it is receiving electricity. Press and hold the Test/Silence button for 5 seconds to quiet a plug-in alarm while ventilating. You may have to do this numerous times to give the alarm time to reset.
      • What is the proper way to do a carbon monoxide alarm test?

        The following procedure is the proper way to do a carbon monoxide alarm test - Press and hold the Test Button on the front of the alarm until the alarm sounds. Be sure you hold the button down long enough; it can take up to 20 seconds for the alarm to respond to the test.
      • Can I test my carbon monoxide alarm in any other way besides pressing the test button?

        Pressing the test/silence button is the only proper way to test the CO alarm. NEVER use vehicle exhaust or some other source of combustion fumes. Exhaust causes permanent damage and voids your warranty.
      • Can I remove the battery from the carbon monoxide alarm to silence or reset it?

        Do not remove the battery from your carbon monoxide alarm to silence or reset it. The carbon monoxide alarm is designed to reset automatically. Use the Test/Silence Button to quiet the alarm while the alarm is resetting. Leave the battery in your carbon monoxide alarm.
      • What does the SERVICE light mean on the FCD3 and SC01 carbon monoxide alarm units?

        To troubleshoot the FCD3 and SC01 units, check the user's manual to make sure the correct 9-volt battery is installed. If the battery is correct, then the problem is with the sensor and the alarm will have to be replaced.
      • Is there an audible and visual warning for carbon monoxide presence in the First Alert carbon monoxide alarm?

        In the First Alert family of carbon monoxide alarms, an 85-decibel alarm will sound when carbon monoxide reaches the alarm level. Some of our carbon monoxide alarms have lights to indicate if the alarm is in early warning or full alarm. Check your user's manual to determine how your carbon monoxide alarm works.
      • What is the expected carbon monoxide alarm battery life?

        Actual carbon monoxide alarm battery life depends on the specific carbon monoxide alarm and the environment in which it is installed. Batteries specified in the users manual are the only acceptable replacement batteries. Regardless of the manufacturer's suggested carbon monoxide alarm battery life, you MUST replace the battery immediately if the unit starts "chirping" to signal the end of its battery life.  It is recommended that you change the batteries in your alarms when you change your clocks for daylight saving time.
      • Should I leave my carbon monoxide (CO) alarm plugged in all year?

        Leave your carbon monoxide alarm plugged in all year. Carbon monoxide gas problems can happen at any time. Remember, your furnace or space heaters aren't the only source of carbon monoxide. Gas ranges, water heaters, dryers, charcoal grills, or vehicles left running in an attached garage can all cause carbon monoxide gas problems.
      • How do I get my carbon monoxide alarm to stop chirping?

        If your carbon monoxide alarm keeps chirping, the battery may be low or weak. On First Alert carbon monoxide detectors, check to see if the battery light is yellow or green. If the alarm is chirping and the light is yellow, it means the battery is low. The way to get a carbon monoxide alarm to stop chirping is to replace the battery.
      • Why is the green power light flashing on my First Alert plug-in carbon monoxide alarm?

        With all First Alert plug-in carbon monoxide alarms, any time there is a power outage, brownout, surge or other problem with the power, the alarm goes through a power up cycle. The flashing on your plug-in carbon monoxide alarm should stop after 5 minutes, then the light will stay a steady green..
      • Can you reset a plug-in carbon monoxide alarm with the test/silence button?

        No, the test/silence button only tests or silences the carbon monoxide alarm. To reset the alarm, the unit needs fresh air and time to burn the contamination off the sensor. Push and hold the silence button for 5 seconds to silence the alarm while contamination is being burned off the sensor. You may need to do this a number of times to give the carbon monoxide alarm enough time to reset.
    • Installation / Placement

      • Where should I install carbon monoxide alarms? What is proper carbon monoxide alarm placement?

        It is very important to install carbon monoxide alarms near or in each separate sleeping area. Many states now require that a carbon monoxide alarm is placed in each bedroom. For added protection, placement of an additional carbon monoxide alarm at least 15-20 feet away from the furnace or fuel burning heat sources is recommended. Also, install carbon monoxide alarms at least 10 feet from sources of humidity like bathrooms and showers. In two story houses, install one carbon monoxide alarm on each level of the home. If you have a basement, carbon monoxide alarm placement is recommended at the top of the basement stairs.
      • Is there anywhere I shouldn't install carbon monoxide alarms?

        Do not install carbon monoxide alarms in garages, kitchens, furnace rooms, or in any extremely dusty, dirty, humid, or greasy areas. Do not install alarms in direct sunlight, or areas subjected to temperature extremes. These include unconditioned crawl spaces, unfinished attics, un-insulated or poorly insulated ceilings, and porches. Carbon monoxide alarms should not be installed in outlets covered by curtains or other obstructions. Do not install in turbulent air-near ceiling fans, heat vents, air conditioners, fresh air returns, or open windows. Blowing air may prevent carbon monoxide from reaching the CO sensors.
      • How many carbon monoxide alarms should I have in my home?

        So how many carbon monoxide alarms should you have in your home? The National Fire Protection Association (NFPA) recommends that you should have a carbon monoxide alarm centrally located outside of each separate sleeping area in the immediate vicinity of the bedroom. For added protection, you should have additional carbon monoxide alarms in each separate bedroom and on every level of your house, including the basement. Some states now require that you have a carbon monoxide alarm in each bedroom of the house. If you install only one carbon monoxide alarm in your home, locate it near or in your bedroom.
      • Where should I install carbon monoxide alarms and in particular, how high off the floor?

        Carbon monoxide weighs about the same as air and distributes evenly throughout the room/house. When you decide where to install a carbon monoxide alarm, choose a location where the carbon monoxide alarm will stay clean and out of the way of children or pets. It is important to refer to your user's manual for specific installation requirements as to where to install your carbon monoxide alarm.
    • Other

      • What causes carbon monoxide and what are some common sources of carbon monoxide?

        Carbon monoxide (CO) is a by-product of incomplete combustion. Common causes of carbon monoxide production can be gas or oil appliances like a furnace, clothes dryer, range, oven, water heater, or space heaters that are not working properly. When appliances and vents work properly, and there is enough fresh air in your home to allow for complete combustion. In these typical conditions, trace amounts of CO produced by these sources are typically not dangerous. However, there are common conditions that can cause CO levels to rise quickly:
        • Appliance malfunction, i.e. the heat exchanger on your furnace cracks
        • Vent, flue, or chimney is blocked by debris or even snow
        • Fireplace, wood burning stove, charcoal grill or other source of burning material is not 
           properly vented
        • Vehicle is left running in an attached garage and carbon monoxide seeps into the house
        • Several appliances running at the same time and competing for limited fresh air can be a cause of carbon monoxide buildup. This condition can result in incomplete combustion and produce CO, even if all appliances are in good working condition.
      • What is carbon monoxide?

        Carbon Monoxide (CO) is an invisible, odorless gas that is a common by-product of incomplete combustion. Carbon monoxide is produced when fossil fuels like wood, coal, charcoal, gasoline, kerosene, natural gas, or oil burn. Because of the way that your body reacts to carbon monoxide, it is a deadly gas that must be avoided to prevent poisoning.
      • Is carbon monoxide heavier than air? What is the diffusion of carbon monoxide in air?

        Carbon monoxide is not heavier than air. The diffusion of carbon monoxide in air is relatively even, meaning that a source of carbon monoxide can distribute the gas evenly throughout the room and house. When installing a carbon monoxide alarm, choose a location where the alarm will stay clean, and out of the way of children or pets. See User's Manual for specific installation requirements.
      • What are the symptoms of carbon monoxide poisoning?

        The symptoms of carbon monoxide poisoning are important to be able to recognize. If you suspect that you or someone else are experiencing sickness as the result of exposure to carbon monoxide, get to a well-ventilated area immediately and contact emergency services. Symptoms of mild carbon exposure can include: slight headache, nausea, vomiting, fatigue, flu-like symptoms. Symptoms of medium carbon monoxide exposure can include: throbbing headache, drowsiness, confusion, fast heart rate. Symptoms of high exposure to carbon monoxide can include: convulsions, unconsciousness, heart and lung failure. Exposure can lead to brain damage and death.
      • Why is carbon monoxide dangerous? What is the cause of carbon monoxide poisoning?

        Carbon monoxide can be extremely dangerous because CO robs your blood of oxygen. When you inhale carbon monoxide, it bonds with the hemoglobin in your blood, displacing life-giving oxygen. This produces a toxic compound in your blood called "Carboxyhemoglobin" (COHb) which is the source of carbon monoxide poisoning. Over time, exposure to CO can make you feel sick or worse, victims exposed to sufficiently high levels of carbon monoxide can suffer brain damage, or even die. According to the Journal of the American Medical Association (JAMA), 1500 people die each year because of carbon monoxide poisoning, and another 10,000 become ill. Carbon monoxide is dangerous since you can't see, smell, or taste the gas. Because you can't sense it, carbon monoxide can poison you before you even know it's there.
      • Why didn't the emergency responder find CO gas after an alarm?

        If your carbon monoxide alarm went off, it detected a dangerous level of CO gas. Here are some reasons why a responder may not find CO during an investigation:
        • Carbon monoxide gas dissipated in fresh air. If windows and doors open before a responder arrived, the same concentration of CO gas may no longer be present. Be safe first and vent dangerous carbon monoxide gas to the outside. The responder can try to recreate the conditions.
        • The alarm may have been caused by an on-again, off-again problem. CO alarms measure gas exposure over time, so the exact conditions that cause an alarm may be difficult to duplicate in an investigation.
      • Will carbon monoxide alarms detect explosive gas leaks?

        No, a single function carbon monoxide alarm reacts to carbon monoxide only. To detect explosive gas, you need an explosive gas detector. Different kinds of explosive gas can be detected and it is recommended that any home that utilizes natural or propane gas have at least one explosive gas leak detector.
      • Does First Alert make an RV carbon monoxide alarm?

        First Alert does make an RV carbon monoxide alarm. However, this is a specially designed carbon monoxide alarm for RV use. Only models that hold an RV listing are approved for use in recreational vehicles (CO250RVA & CO400MRVA). All other models are designed for residential use only.
      • Where can I buy a replacement carbon monoxide alarm SensorPack Module?

        First Alert carbon monoxide alarm SensorPack Modules are no longer available at retail stores. If your alarm is under 10 years old (check date printed inside battery drawer), please call Consumer Affairs at 800-323-9005 for assistance.
      • What are unsafe levels of carbon monoxide?

        Determination of unsafe levels of carbon monoxide is different for each person. Since carbon monoxide is a poison, it affects everyone at different levels. Age, size, and health are other factors that can determine the effect carbon monoxide has on them. You should contact your own physician for advice regarding the issues of safe carbon monoxide levels. Everyone is at risk at some level from carbon monoxide poisoning, but some people are more vulnerable than others. Unborn babies, infants, children, seniors, and people with heart or lung problems may be at higher risk from carbon monoxide poisoning for a variety of reasons. Be sure to install carbon monoxide detectors for protection against unsafe levels of carbon monoxide.
      • Is it a false alarm when my carbon monoxide alarm sounds and there doesn't seem to be a problem?

        A carbon monoxide alarm false alarm should not occur if your alarm is in working order. Remember, carbon monoxide is an odorless, colorless gas. If your carbon monoxide alarm went off, it detected potentially harmful amounts of carbon monoxide. After the professionals have evaluated the situation, make sure no one has any symptoms of carbon monoxide poisoning. Here are a few situations that may cause a carbon monoxide alarm "false alarm:"
        • The carbon monoxide alarm needs to be relocated. Carbon monoxide alarms should be located 15-20 feet away from all fossil fuel burning sources like furnaces and stoves. Alarms should be located 10 feet away from sources of humidity like showers.
        • Fossil fuel burning appliances may not be burning fuel completely. Check pilot lights/flames for blue color. Appearance of yellow or orange flames indicates incomplete combustion-a source of carbon monoxide.
  • 10-Year Sealed Battery Warranty

    • How to Obtain Warranty Service

      BRK Brands, Inc. will honor the Limited Warranty set forth in the product manual for all lithium batteries sealed and integrated into its 10 year smoke alarms at no cost to the consumer, including shipping and handling. BRK Brands, Inc. makes no warranty, express or implied, written or oral, including that of merchantability or fitness for any particular purpose with respect to batteries sold with smoke alarms which are not sealed, integrated lithium batteries.
  • Wireless Interconnect/SmartBridge Alarms

    • Product

      • How many First Alert Wireless Interconnect alarms can be integrated in a system?

        First Alert Wireless Interconnect is a complete integrated wireless smoke alarm and carbon monoxide alarm system. As with hardwired units, NFPA states that up to 18 total units can be interconnected (RF or hardwired) with a maximum of 12 of those being smoke alarms and the balance carbon monoxide alarms. Take maximum advantage of the flexibility and protection that a First Alert Wireless Interconnect integrated wireless alarm system can provide.
      • How do I program and link the First Alert Wireless Interconnect smoke detectors?

        It is important to follow these steps carefully when programming your First Alert Wireless Interconnect smoke detectors. TO PROGRAM FIRST ALARM: 1. Insert 2 AA batteries. Alarm will say: "Welcome, First Alert® Smoke Alarm." It will then say "No location programmed" if this is the first time the device has been activated, or "[Location, example: "Basement"] location programmed" when changing batteries. The Wireless Interconnect detector will then say "To select location, press and hold test button now." 2. Press & Hold Test Button if you would like to program the location or change the location of the alarm. Release button after alarm responds. Alarm will say: "To save location, press and hold test button after location is heard." The Wireless Interconnect smoke detector will list locations. 3. After you hear the location of where you are placing the Alarm, Press & Hold the Test Button. Alarm Will Say: "[Location, example: "Basement"] location saved." If no location is chosen: "No location saved." Your Alarm has now been programmed for the location of your choice.

        ADDING AND LINKING ADDITIONAL Wireless Interconnect ALARMS NOTE: To create your integrated smoke detector system, steps 1 through 3 below need to be completed within two minutes. If more than two minutes pass, the green power LED will stop blinking. Simply open the battery drawer of the second detector and repeat steps 1 through 3. 1. Insert the batteries into the battery drawer of the next detector. DO NOT CLOSE THE DRAWER. 2. Press and hold the test button and then close the battery drawer. 3. Once you hear the unit chirp, release the test button. The green power LED will start to blink indicating the Wireless Interconnect detector is waiting for program data from one of the other existing Wireless Interconnect alarms that are already set up.

      • Are First Alert Wireless Interconnect alarms listed to ANSI/UL Standards?

        Yes. All First Alert Wireless Interconnect alarms are listed by ETL, an accredited nationally recognized testing lab to ANSI/UL 217 standard for smoke alarms and ANSI/UL 2034 standard for carbon monoxide alarms.
      • Do the First Alert Wireless Interconnect alarms use photoelectric smoke sensor technology?

        Yes, the First Alert Wireless Interconnect alarms use photoelectric smoke sensors. Photoelectric sensor technology is more nuisance resistant around kitchens and bathrooms, which traditionally are more prone to nuisance alarms from cooking smoke and steam from showers. Some areas of the country require photoelectric alarms near high nuisance areas like kitchens and bathrooms.
      • How can I silence the First Alert Wireless Interconnect smoke or carbon monoxide alarm?

        In all First Alert Wireless Interconnect alarms, there are two silence features: Alarm Silence can quiet nuisance alarms for several minutes. Low Battery Silence can temporarily silence the low battery chirp for up to eight hours before replacing the battery. This is a key feature when the low battery chirp begins in the middle of the night and you do not have any replacement batteries. You can quiet the chirp and then replace the batteries when it's more convenient.
      • What type of batteries do First Alert Wireless Interconnect alarms use?

        Each First Alert Wireless Interconnect alarm requires 2 "AA" batteries. This includes smoke alarms and combination smoke and CO alarms, including the battery operated alarms and the hardwired alarms with battery backup.
      • What is the length of the First Alert Wireless Interconnect alarm warranty?

        All First Alert Wireless Interconnect smoke alarms have a 10-year limited warranty and the combination smoke and carbon monoxide alarms have a 5-year limited warranty.
    • Installation / Placement

      • How many First Alert Wireless Interconnect alarms can be integrated in a system?

        First Alert Wireless Interconnect is a complete integrated wireless smoke alarm and carbon monoxide alarm system. As with hardwired units, NFPA states that up to 18 total units can be interconnected (RF or hardwired) with a maximum of 12 of those being smoke alarms and the balance carbon monoxide alarms. Take maximum advantage of the flexibility and protection that a First Alert Wireless Interconnect integrated wireless alarm system can provide.
    • Other

      • What is a mesh network and how does it work?

        First Alert Wireless Interconnect smoke alarms operate on a "mesh network" to integrate smoke alarms for better safety and response in an emergency. All of the First Alert Wireless Interconnect alarms send, receive and resend the initiating alarm's signal. Why is this important? Let's say the signal is blocked from reaching the master bedroom alarm either by distance or some obstruction in the home. With First Alert Wireless Interconnect, the mesh network of alarms re-routes and resends the signal via the other alarms, providing a greater chance all alarms will receive the signal. The "mesh network" is a more reliable means of wireless communication.
      • How do the First Alert Wireless Interconnect smoke alarms link with each other?

        The First Alert Wireless Interconnect integrated smoke alarm system automatically links through the software using 65,000 security code combinations. This eliminates manual dip switch programming saving confusion and time when installing. With First Alert Wireless Interconnect there is an extremely small chance of a duplicate code being programmed in an adjacent home, ensuring that your wireless integrated smoke alarm system should not receive interference from another system nearby.
  • Fire Extinguishers

    • Product

      • What is the difference between a rechargeable and non-rechargeable fire extinguisher?

        It is important to understand the difference between rechargeable fire extinguishers and non-rechargeable fire extinguishers. Non-rechargeable fire extinguishers are intended for one time use only. If you use your non-rechargeable fire extinguisher even once, you must replace it. It will not be effective in fighting a fire. Never test a fire extinguisher by using it. Once used, it will gradually lose pressure and will not be fully charged for use in an emergency. Rechargeable fire extinguishers are intended to be recharged once they are used, or when it loses pressure over time. Once a year or according to your local fire codes, rechargeable fire extinguishers in business or commercial applications should be serviced by a certified fire equipment dealer, in accordance with the service manual and as identified on the fire extinguisher label. If it is discharged, a rechargeable fire extinguisher must be refilled by a certified fire equipment dealer regardless of how much of the contents were used.
      • The gauge on my unused fire extinguisher is in the red-what should I do?

        If a fire extinguisher pressure gauge shows that the charge is in the red zone, a disposable fire extinguisher should be replaced. If it is a First Alert disposable fire extinguisher that is still under warranty, contact Consumer Affairs at 1-800-323-9005 for warranty service. Please note that you must completely empty the unit before shipping, turn the extinguisher upside down and the agent will run out. Since the unit is no longer pressurized, no shipping precautions are necessary. If any of your rechargeable fire extinguishers show a pressure gauge reading in the red, they should be taken to a local fire extinguisher service business to be recharged and serviced if necessary. If it is a First Alert rechargeable fire extinguisher that is still under warranty, contact Consumer Affairs at 1-800-323-9005. Please Note: If you trigger-test a First Alert fire extinguisher, your warranty will be void.
      • What is a fire extinguisher life expectancy?

        Non-rechargeable fire extinguishers generally have a 6 year life expectancy. Keep in mind life expectancy depends on a number of factors. A fire extinguisher should be tested weekly according to the user's manual. As long as the pointer is in the green area or the pin indicator pops back up when pushed, the extinguisher is properly pressurized and ready to use.
      • My fire extinguisher appears to be almost empty-will it still work?

        For rechargeable fire extinguishers, as long as the needle is in the green, the fire extinguisher is fully pressurized. If you have discharged a non-rechargeable fire extinguisher, it is recommended that you replace the unit.
      • What do I do if the pin does not pop back up on my unused fire extinguisher?

        If you have an unused disposable fire extinguisher and the pin does not pop back up, the unit should be replaced. If it is a First Alert Fire Extinguisher and it is still under warranty, contact Consumer Affairs at 1-800-323-9005 for warranty service. Please note: if you have trigger-test your First Alert disposable fire extinguisher, your warranty will be void.
      • Where can I recharge my rechargeable fire extinguisher?

        A certified fire equipment dealer or service company are the only ones that should recharge your rechargeable fire extinguishers. For a certified fire equipment dealer, check your local yellow pages or your favorite search engine under "Fire Extinguishers." First Alert® rechargeable fire extinguishers include units FE5GR, FE10GR, FE1A10GR, FE2A10GR, FE3A10GR, FE3A40GR, FE4A60B, and FE20A120B.
    • Installation / Placement

      • Can a fire extinguisher be stored in an automobile?

        A fire extinguisher can be stored in an automobile if the ambient (usual/average) temperature does not exceed the UL Rating listing in the owners' manual (usually -40 to 120 degrees F.) First Alert® makes auto fire extinguishers specifically designed for easy mounting and storage in your automobile or vehicle.
      • Can fire extinguishers be stored in a horizontal position? What is proper fire extinguisher storage?

        A modern fire extinguisher can be stored horizontally. The contents are under pressure, and the angle of storage will not cause the system to leak. Proper fire extinguisher storage includes using the appropriate mounting brackets, and being sure that you do not allow for your fire extinguishers to freeze. It is also proper to be sure to store your fire extinguisher within easy reach of areas where there is more fire danger, such as within easy reach of the kitchen stove, or near the door of your garage.
      • Do First Alert fire extinguishers come with a mounting bracket and mounting hardware?

        While a fire extinguisher mounting bracket is included on some First Alert fire extinguishers, mounting hardware is not included. Depending where the fire extinguisher will be installed (wood, metal, drywall), different hardware is needed (wood screws, metal screws, toggle/anchor screws). These are readily available at your local hardware store.
    • Other

      • I am wondering the date of a fire extinguisher's manufacture?

        To determine the date of a fire extinguisher manufacture, you can typically find the year of manufacture on the UL nameplate. On First Alert fire extinguishers, the UL nameplate is the label on the fire extinguisher canister. The date of manufacture can be found next to the Underwriters Laboratories logo.
      • Can First Alert send a replacement safety tag?

        Unfortunately First Alert cannot send a replacement safety tag. Proper tagging is a critical component of a fire extinguisher meeting proper safety standards. The fire extinguisher's safety tag is installed at the factory, or by a certified service person after confirming the integrity of the fire extinguisher. Contact your local fire extinguisher service provider to confirm the integrity of your extinguisher first.
      • How do you recommend to clean fire extinguisher residue after using a fire extinguisher?

        To clean fire extinguisher residue after using an extinguisher, sweep and vacuum up as much of the residue as possible. Then use a damp cloth to wipe up the remaining residue.
      • Do First Alert fire extinguishers come with a mounting bracket and mounting hardware?

        While a fire extinguisher mounting bracket is included on some First Alert fire extinguishers, mounting hardware is not included. Depending where the fire extinguisher will be installed (wood, metal, drywall), different hardware is needed (wood screws, metal screws, toggle/anchor screws). These are readily available at your local hardware store.
      • Can I test my fire extinguisher by discharging a small amount?

        Do not test a fire extinguisher by discharging it at all. If you do discharge any amount of product to test your First Alert® fire extinguisher, your warranty will be void. This is not the recommended way to check your fire extinguisher. If any amount is discharged, the unit should be replaced. The recommended way to test fire extinguishers with the pressure pin on top is to press in the pin. If it pops back up, your extinguisher is still pressurized. On models with a pressure gauge, if the needle is in the green, the unit is pressurized.
      • Please explain proper fire extinguisher use. How do I use the fire extinguisher to put out a fire?

        Proper fire extinguisher use is easy and straightforward. Some people believe that when used, a fire extinguisher will be difficult to handle or have a heavy "kick-back" effect. Neither is true. If you ever have to use a fire extinguisher to fight a small fire, remember the P.A.S.S. system - PULL the pin, AIM the extinguisher at the base of the fire, SQUEEZE the handle or trigger, SWEEP from side to side.
      • How do you read the fire extinguisher ratings?

        Fire extinguishers are classified by fire type. The A, B and C rating system defines the kinds of burning materials each fire extinguisher is designed to fight. The numbers in front of the A, B, or C indicate the rating for size of the fire the unit can extinguish. Using the wrong type of fire extinguisher can do more harm than good. Make sure you understand which fire extinguisher to use on each class of fire.  

        Class A rating: The agent/powder is suitable for fighting small fires involving wood, paper, cloth, rubber, and some plastics.  

        Class B rating: The agent/powder is suitable for fighting small fires involving grease, oil, gasoline, kerosene, and other flammable liquids.  

        Class C rating: The agent/powder is suitable for fighting small fires in "live" electrical equipment.

      • Where can I recharge my rechargeable fire extinguisher?

        A certified fire equipment dealer or service company are the only ones that should recharge your rechargeable fire extinguishers. For a certified fire equipment dealer, check your local yellow pages or your favorite search engine under "Fire Extinguishers." First Alert® rechargeable fire extinguishers include units FE5GR, FE10GR, FE1A10GR, FE2A10GR, FE3A10GR, FE3A40GR, FE4A60B, and FE20A120B.
      • Where can I find SDS sheets for fire extinguishers?

  • Tundra

    • Product

      • Should the Tundra™ Fire Extinguishing Spray be used any differently than a traditional fire extinguisher to put out a small fire?

        The overall technique of using the Tundra Fire Extinguishing Spray is similar to that of a traditional fire extinguisher. Aim the Tundra at the base of the fire and sweep from side to side at the bottom of the flames. One of the key advantages of the First Alert Tundra Fire Extinguishing Spray is its ease of use and intuitive design, providing consumers quicker response time in the event of a fire. Unlike traditional fire extinguishers, the First Alert Tundra Fire Extinguishing Spray can be operated with one hand vs. two, providing the user more control.
      • Can I re-use Tundra Fire Extinguishing Spray if after using it there is still some left?

        Safety comes from knowing that you have the right products to protect your family. If you discharge the Tundra Fire Extinguishing Spray, you can't be sure how much remains in the can. Because you want to make sure you have enough product to extinguish another fire, it is recommended a new can be purchased.
      • Why is it recommended to use all the contents of the Tundra Fire Extinguishing Spray can on the fire? Can I save the rest of the contents for later use?

        When using on a fire, all the contents of the Tundra Fire Extinguishing Spray should be used to help prevent the flame from re-igniting. Since cleanup of the fire extinguishing discharge is so easy, use the entire product, just to be safe. Additionally, it is recommended that you should replace your Tundra™ once you have partially used it so that you can be sure to have enough fire extinguishing spray to protect your home in the future.
      • Do I need to shake the Tundra Fire Extinguishing Spray before use?

        There is no need to shake the Tundra Fire Extinguishing Spray before using, just simply remove the cap, hold the can 3-4 feet from the fire, and spray across the base of the fire.
    • Installation / Placement

      • Where can I use my Tundra?

        Tundra Fire Extinguishing Spray is great for kitchen, garage, office, dorm, camping, grilling, rv/camper, fireplace and workshops.
      • Where can I store my Tundra?

        Tundra Fire Extinguishing Spray should be stored between 32-104ºF. Fire protection groups recommend placing a fire extinguisher on every level. Tundra is small and powerful, great for storing where small fires commonly occur, the kitchen, garage, office, basement and near bedrooms.
    • Other

      • What types of fires does the Tundra Fire Extinguishing Spray extinguish?

        The First Alert Tundra Fire Extinguishing Spray is effective on common kitchen and household fires including paper, fabric, wood, cooking oils, and electrical fires. Simply point and spray this easy to use fire extinguishing product from First Alert.
      • Is the cleanup of fire extinguisher discharge from the Tundra Fire Extinguishing Spray easy and safe?

        Cleanup of the fire extinguisher discharge from the Tundra Fire Extinguishing Spray is easy and safe. After the area is cooled, simply wipe with a damp cloth - cleanup couldn't be easier! Unlike many other kinds of fire extinguishers, the Tundra Fire Extinguishing Spray is easy and safe to clean up.
      • How close to the fire should I be to use the Tundra Fire Extinguishing Spray?

        The Tundra Fire Extinguishing Spray is designed to be used with small fires. Hold the can safely 3-4 feet from the fire and aim the spray at the bottom of the flames. Spray from side to side and discharge the entire contents of the extinguisher so you can be certain the fire is out.
  • Environmental Test Kits

    • Product

      • How long does it take to get results back on the mold test?

        Results will be mailed back to you within 5-7 business days.
      • Should I use Method 1 Visual Sampling or Method 2 Bulk Sampling to take mold samples?

        Method 1 Visual Sampling is the recommended method and involves taking a sample of a visual mold growth. Method 2 Bulk Sampling allows you to take a sample of material (carpet, pad, tile, wood floor, etc.) and test for the presence and/or type of mold. It is $10.00 for each bulk sample sent and 3 bulk bags are included with this kit.
      • I tested positive for lead with the kit but when I brought in a professional no lead was detected. How could this be?

        This test is not intended to replace a professional inspection by an accredited commercial laboratory. The lead test kit will detect high levels that exceed government guidelines but no guarantees are intended or implied.

        Other toxic metals can give a positive response. If copper or bismuth is present, it is indistinguishable from lead in this test. This is of little concern as these elements are not usually present in the items that can be tested with the kit. If the items were properly manufactured, they would not release these toxic metals in amounts that would give a positive response using this testing procedure.

      • What does the Drinking Water Test Kit test for?

        The Drinking Water Test Kit tests to EPA standards for 8 common contaminants - bacteria, lead, pesticides, nitrates, nitrites, chlorine, hardness, and pH.
    • Installation / Placement

      • What precautions should I take when I perform a lead test?

        Perform all testing in a well-ventilated area, even outdoors if possible. Try and avoid contact with the indicator solution and wash hands with soap and water after handling items which have been tested positive for lead.
      • How many locations can I test with the mold test kit?

        You can test up to 9 locations with one mold test kit.
      • Where should the radon gas test be conducted?

        According to the EPA, initial short term testing should be conducted in the lowest lived-in area of your home. Follow-up testing should be conducted in the same location as the initial short-term measurement.
      • Where shouldn’t I use the Radon Gas Test Kit?

        Do not use the Radon Gas Test Kit near heat or air conditioning registers, fans, or other places where it will be subjected to constant moving air. Keep it out of direct sunlight, away from heated sources, places of high humidity and out of the reach of children.
    • Other

      • What is the difference between the Rapid Method and Patented Leach Method in lead testing?

        Use the Rapid Method to quickly test for surface lead on painted surfaces, dishes, fine china, pottery, ceramic ware, mini-blinds, circuit boards, toys, bathtub glazes, antiques, food can seams, plumbing fixtures, solder, lead foil, and ceramic tile. Use the Patented Leach Method for the sensitive testing of multi-layered or dark colored paint/paint chips, soil, dust samples, dishes, pottery, ceramic ware, fine china, jewelry, candle wicks, and any other materials.
      • Why should I be concerned about mold?

        According to the Centers for Disease Control (CDC) six varieties of mold are common and three can produce toxins harmful to humans. Spores easily spread through the air, acting like seeds forming new colonies under the right conditions. They act as irritants and can produce such symptoms as sneezing, watery eyes, nasal stuffiness and other similar allergic reactions. Individuals sensitive to mold may also experience fever, shortness of breath and wheezing. Some people with chronic illnesses such as obstructive lung diseases may develop mold infections in their lungs.
      • What risks do I face if radon is in my home?

        The risk of long-term exposure to radon is lung cancer. The EPA has estimated that there are between 5,000 and 30,000 radon-related lung cancer deaths each year, and that radon is the #1 cause of lung cancer in non-smokers. Since there are no “symptoms” of lung cancer in the early stages, and there may be a “lag time” of between 10 and 40 years between initial exposure to radon and onset of the disease, there are no clues as to whether or not the “daughters” are destroying cells in your lungs at this very moment. Because radon is invisible, odorless and tasteless, the only way to evaluate whether or not you face the risk of radon exposure is to test your home for radon.
  • Escape Ladders

    • Product

      • Does the escape ladder come with a mounting kit?

        The First Alert Escape Ladder does not require mounting of any kind. Steel rung stabilizers help to keep the ladder stable while in use.
      • What is the warranty on my escape ladder?

        There is a 6-year limited warranty on all escape ladders. If warranty service is required, do not return the product to your retailer. Contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm Central Standard Time, Monday through Friday. Make sure you have the model number and date of purchase available when calling.
    • Installation / Placement

      • Where should I store my escape ladder? Should I keep it in the box?

        Store the ladder where it can be immediately accessed – near the window, under a bed, or in the front part of a closet. Make sure nothing blocks you from reaching the ladder. In a fire you have limited time to react and take action. Store the ladder in its original box to keep it from becoming tangled.
    • Other

      • What is the ideal window to use an escape ladder on?

        The window should be at least 20 inches wide and 32 inches high to give you enough clearance to exit safely. The windowsill width should be between a minimum of 6 inches and a maximum of 10 inches. Also make sure you measure the windowsill from outside to inside. Do not use the ladder on windowsills that are too large or too small for the hooks, damaged or weak, or blocked by furniture or security devices (grilles or bars). From the outside of your home, check below the window for any obstructions – trees, plants, bushes, windows, house fixtures, or any other objects in the direct path below the chosen window.
      • How high can the window be from the ground to safely use the escape ladder?

        For the 2-Story Escape Ladder, use only from second floor windows no more than 16 feet from the ground. For the 3-Story Escape Ladder, use only from third floor windows no more than 26 feet from the ground.
  • Safes

    • Product

      • How can I replace the keys or get the combination to my safe?

        If you misplaced your keys, or forgot the combination to your safe, please fill out the Combination/Key Request Form, have it notarized, and fax it to our Consumer Affairs Department at 630-851-7995. We will then send you your request.
      • Where do I find the serial number for my safe?

        On the bottom right hand corner on the front of the safe or the right wall on the outside of the safe. It is located on a silver sticker (usually 6-10 digits).
      • Where can I find the key number?

        a. Engraved on the key itself.
        b. Engraved on the lock cylinder.
        c. Engraved underneath the black plastic cap that says digital electronic safes.
        d. The silver sticker on the bottom right hand corner of the Anti-Theft Safes.
        e. On the key cover.
      • The dial on my First Alert safe won’t make a complete rotation, what’s wrong?

        There may be a plastic pin inside the safe that holds the dial in place during shipping. Simply turn the dial hard, forcing the plastic pin to break off and the dial will spin freely. If this does not work, spray some WD40 around the dial. If you are still experiencing issues, contact Consumer Affairs at 1-800-323-9005 for further assistance.
      • How do I close/lock my First Alert Top Opening Drawer Safe (Models 2074 and 2079)?

        You need to push the chrome handle down hard until you hear it lock into place. If the safe is locked in an open position re-enter the combination followed by the letter “A” and close the safe.
      • The door to my First Alert safe is stuck, what should I do?

        This may happen if the bars do not disengage fully. You can try one of the following:

        1. Insert your override key (the one with the square top) and while turning the key take a flathead screwdriver and insert it in the crack of the door and slowly pry it open.

        2. Another method is to lay your First Alert safe on the right hand side and using the over ride key open the door.

      • What is the turning sequence for my First Alert Combination Safe?

        For the First Alert Waterproof Fire Safes (Models 2087F and 2092F), use the following:

        1. Turn dial LEFT (counterclockwise) three times to clear settings.

        2. Start the dial on 0 (zero) to dial combination.

        3. Turn dial LEFT, passing the first combination number FOUR (4) times and stop at number on fifth time around.

        4. Turn dial RIGHT, passing second combination number TWO (2) times and stop at number on third time around.

        5. Turn dial LEFT, passing third combination number ONE (1) time and stop at number on the second time around.

        6. Turn dial RIGHT, to the last combination number and STOP.

        7. Turn bottom of handle to RIGHT to open and open door.   For the Protector by First Alert Model 6740F/2740F Executive Safes use the following (these safes have a three-number combination):

           a. Start with the dial on zero.

           b. Turn the dial LEFT passing your number TWO (2) times and stop at   number on the third time.

          c. Turn dial RIGHT, passing your number ONE (1) time and stop at number on the second turn.

          d. Turn dial LEFT, stopping on the third number.

          e. Grab the lever handle and move it to the right. Then pull the door open.

        For all other First Alert Safes use the following:

        1. Turn dial RIGHT (clockwise) three times to clear settings.

        2. Start the dial on 0 (zero) to dial combination.

        3. Turn dial RIGHT, passing first combination number FOUR (4) times and stop and number on fifth time around.

        4. Turn dial LEFT, passing second combination number TWO (2) times and stop at number on third time around.

        5. Turn dial RIGHT, passing third combination number ONE (1) time and stop at number on the second time around.

        6. Turn dial LEFT, to the last combination number and STOP.

        7. Insert the key in the lock and turn key RIGHT to open.

      • Can I store my media, CD’s, photos, in a First Alert Fire Safe?

        These items require more fire and humidity protection than our standard Fire Safes. Items such as CD’s, disks, photo negatives, etc. begin to damage at temperatures above 125°F. First Alert offers our Model 2040, Media Waterproof Fire Protector, which is U.L. approved at 125°F for 1 hour.
      • My safe is under warranty and it appears to be defective. How do I get a replacement?

        If your First Alert safe fails to operate because of a manufacturing defect, any time up to five (5) years from the date of original purchase, we will, at our discretion, repair or replace the unit at no charge to the original owner provided you return the product, shipping prepaid, to First Alert. You should contact Consumer Affairs Department at 1-800-323-9005 for prior authorization in advance and they will direct you on what steps to follow.
      • What is your Lifetime After-Fire Replacement Guarantee?

        If your First Alert safe product is damaged by fire at any time while still owned by the original owner, we will replace it with a comparable model at no charge. Freight on the replacement unit is not included in the guarantee. You will need to provide us with the following information:

        a. Name and address b. Model number and a photo of the burned unit c. Copy of the fire department, insurance or police report

        Send this information to:  First Alert/BRK Brands, Inc. 3901 Liberty Street Road, Aurora, IL 60504. Contact Consumer Affairs at 800-323-9005 for more information.

      • My key is not broken, but it does not work in the safe. What should I do?

        It may be possible that some debris/dust is caught in the lock of your unit. Please try the following:
        1. Check the engraved key number and verify it matches the engraved letter on the key cylinder.
        2. Spray WD-40 oil in the lock.
        3. Tap it lightly with a hammer.
        4. Try the key again. If the key still does not work please contact Consumer Affairs at 1-800-323-9005 for more information.
      • My digital keypad won’t work and I can’t access my safe. What should I do?

        1. Your batteries may be weak, try changing the batteries.
        2. Use your square top override key that came with your safe for immediate access.
        3. Contact Consumer Affairs at 1-800-323-9005 for more information.
    • Installation / Placement

      • How do I install my Ready-Seal safe?

        Please see users manual and mounting template. For further assistance, contact Consumer Affairs at 1-800-323-9005
    • Other

      • What does “U.L.” stand for?

        U.L. stands for Underwriters Laboratories. This is a US-based independent testing facility that certifies various public safety products. They test First Alert Safes to ensure they meet stringent standards for performance as claimed.
      • What is the UL Classification for First Alert Fire Safes?

        The UL Classification on our fire safes is Classification 350 which means that during testing the interior of the safe will maintain a temperature of 350 degrees Fahrenheit or less. At this temperature the interior of the safe is cool enough so that paper does not char or burn. The 1-Hour Fire Safes will maintain this temperature in a fire with heat up to 1700°F for one hour, whereas the 2-Hour Fire Safes will maintain that temperature for 2 hours.
      • Can I store my media, CD’s, photos, in a First Alert Fire Safe?

        These items require more fire and humidity protection than our standard Fire Safes. Items such as CD’s, disks, photo negatives, etc. begin to damage at temperatures above 125°F. First Alert offers our Model 2040, Media Waterproof Fire Protector, which is U.L. approved at 125°F for 1 hour.
      • Are the First Alert Cash and Security Boxes fire proof?

        No, they are not. They are made of heavy gauge steel but they do not have a fire rating.
      • What type of plastic is used to manufacture the First Alert Molded Fire Safes?

        They are made of Acrylonitrile Butadiene Styrene or better known as ABS Composite plastic.
      • Are there any hazardous materials in your products?

        The First Alert Safe line contains no toxic or harmful substances and is constructed with the greatest regard for health and safety.
      • I notice some moisture inside my molded safe. Why?

        These safes are designed to be airtight to protect the contents during a fire. It is recommended that you open your safe at least twice a month to allow air circulation. We will also be happy to provide you with a silica gel pack, free of charge, which will help minimize the moisture. To receive a gel pack contact Consumer Affairs Department at 1-800-323-9005.
      • I need to order a replacement part for my First Alert Safe. Where do I order them from?

        Simply contact Consumer Affairs at 1-800-323-9005 for more information on replacement parts.
      • Is an electronic lock (digital), less secure than a standard combination lock?

        No, they are both UL rated and offer the same level of security.
      • How do I open my First Alert Small Molded Fire Protector (Models 2011, 2013, 2017, 2037 and 2040)?

        Insert the key all the way and turn it clockwise (to the right) and press the black button to release latch.
  • Security Kits & Cameras

    • Product

      • How can I get an override passcode for my security system?

        Please download and fill out the Notarized Statement of Ownership for Security System Override Passcodes, have it notarized, and fax it to our Consumer Affairs Department at 800-603-2878. We will then send you your request.
      • Why doesn’t my P-510 Security Camera show the picture?

        Make sure the P-510 Security Camera and TV are plugged in and the TV/VCR/DVR is tuner to the correct input channel. If you are still experiencing picture issues, contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm CST, M-F.
      • What can I do if my DVR stopped working?

        If your DVR stopped working try the suggestions below. If you are still experiencing issues, contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm, CST, M-F.

        1. Check the power adaptor input

        2. Check the on-off power line for proper connection

        3. Check that the main board of the DVR is properly connected

      • My P-510 Security Camera shows a flickering image. What can I do?

        If your P-510 Security Camera shows a flickering image move the camera or move any source of bright light away from the camera. If you are still experiencing picture issues, contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm, CST, M-F.
      • Why is the DVR rebooting automatically or stopping for several minutes after starting?

        If your DVR is rebooting automatically or stopping for several minutes after starting try the suggestions below. If you are still experiencing issues, contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm, CST, M-F.

        1. Low input voltage 

        2. Bad track on hard drive or the hard drive is bad 

        3. Insufficient power 

        4. Instability of the front-end video signal 

        5. High temperature, too much dust, bad DVR operating environment

      • Why is there no video output on single, multi, or all channels?

        If you are not able to obtain video output try the suggestions below. If you are still experiencing issues, contact Consumer Affairs at 800-323-9005

        1. Check if the camera adaptor is properly connected

        2. Check the cable for connecting video input/output in the back panel of the DVR

        3. Insert the video source directly into the display device and check if they are causing the problem

        4. Check the brightness of the picture and bring it back to its original default setting

        5. There may be a lack of video input, weak signal, or defective hardware

      • Why can't the DVR record start up and why is there an "H" showing on the screen?

        If you are not able to up your DVR or your screen is showing an "H" try the suggestions below. If you are still experiencing issues, contact Consumer Affairs at 800-323-9005

        1. Make sure the power adaptor is DC 12V

        2. Make sure the hard drive is formatted

        3. Check the power and data connection cables of the hard drive

        4. The hard drive may be defective

    • Installation / Placement

      • Gathering information
    • Other

      • What is the meaning of the letters "R", "M", "I", and "H" showing on the screen?

        R - Channel is recording
        M - Motion detection on the channel
        I - Alarm on the channel
        H - Either the hard drive is not installed, is bad, or full
        B - Tamper alarm has been activated
      • Why does my DVR have problems with real-time images, such as bad image color or serious brightness distortion?

        Try the suggestions below if you are experiencing issues with bad image color or brightness distortion. If you are still experiencing issues, contact Consumer Affairs at 800-323-9005

        1. If PAL and NTSC are not correctly selected, the images will be black and white and possible a rolling screen

        2. DVR may not be compatible with the monitor

        3. Video transmission distance (cable run) may be too long

        4. DVR color settings may need to be adjusted

      • Why is there no audio sound when monitoring?

        Try the suggestions below if you are unable to get audio when monitoring. If you are still experiencing issues, contact Consumer Affairs at 800-323-9005

        1. Check the sound box or speaker functions and signs of a short circuit

        2. Audio source may be connected to the video channel, click full-screen to check

        3. DVR hardware may be defective

        4. Cameras may not be audio capable or no powered microphone is connected

        5. Speakers need to have an amplifier

        6. Monitor sound only works in single display mode

      • Why is there no audio when playing back a recording?

        If there is no audio when playing back a recording check to see that the audio settings for the channel are correct.
      • Why doesn't my motion detection work?

        If the motion detection feature is not working either the setting is incorrect or the sensitivity is set too low. If you are still experiencing picture issues, contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm CST, M-F.
      • Why do I have a USB device error?

        You may experience a USB device error if the data being downloaded exceeds the capacity of the backup device, the backup device is incompatible, or the backup device is damaged. If you have further questions or concerns, contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm CST, M-F.
      • Why doesn't the remote control work?

        The remote control may not function properly is it is too far from the DVR, the batteries are dead or low, or the remote control is damaged (you can check by using the control on the DVR). If you have further questions or concerns, contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm CST, M-F.
      • Why can't I log into my system over the internet?

        Below is a list of suggestions to help you get logged into your system over the internet:
        1. Check the network to see if it is connected - check if LINK or 100M LED is displayed normally on the panel; use ping xxx.xxx.xxx.xxx (DVR IP) to check if the internet is linked properly
        2. Make sure you are running Windows 7, Vista, or XP operating system and Internet Explorer 6.0-8.0
        3. ActiveX control may have been blocked, manually re-install ActiveX again
        4. Install DX8.1 and upgrade your video card driver
      • Why am I receiving a message indicating "other members are setting..." when accessing my DVR settings through Internet Explorer?

        Someone else may be setting the DVR or the Main Menu is open on the DVR. Either close the DVR configuration interface or exit the DVR. If you are still experiencing picture issues, contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm CST, M-F.
      • Why do I get a message stating "Not Enough Resources" when I have not exceeded the 480 frame rate total for NTSC recording?

        Although the chipset is the standard NTSC 480, part of the resources are used for other internal functions and cannot be allocated to recording resources. A frame rate of 420 fps is the maximum that can be allocated.
  • Onelink Thermostat (THERM-500)

    • Alexa Setup

      • How do I connect my Onelink Thermostat to my Amazon Echo using the Amazon Alexa App?

        Once you have setup your Onelink Thermostat and Skyport account, do the following:
        • Make sure your Onelink Thermostat and Amazon Echo / Tap / Dot are on the same Wi-Fi (LAN)
        • Using your mobile device (also connected to same Wi-Fi as thermostat and Echo / Tap / Dot), open the Alexa app and search for “First Alert” in the Smart Home Skills section
        • Select the "First Alert" Skill then Enable the skill
        • Login with your Skyport username and password
        • Authorize "Amazon Alexa Smart Home" to access your Skyport account in the Amazon Alexa App
        • Click on "Discover Devices" to add your Skyport thermostat to the Amazon Echo / Tap / Dot in the Alexa app.

        Once the app discovers your thermostat, you can use specific Voice Commands with your Amazon Echo.

        Note: Thermostat name needs to be configured in your Skyport account setup in order to recognize. Otherwise the default if not changed will be “Thermostat.”

      • How do I connect my Onelink Thermostat to my Amazon Echo from my web browser?

        Once you have setup your Onelink Thermostat and Skyport account, do the following:
        1. Make sure your Onelink Thermostat and Amazon Echo / Tap / Dot are on the same Wi-Fi (LAN)
        2. Using the web browser (make sure the computer is connected to same Wi-Fi as thermostat and Echo/ Tap / Dot), go to www.alexa.amazon.com
        3. Login using your amazon account.
        4. Click on Skills and search for "First Alert" in the Smart Home Skills section
        5. Select the "First Alert" Skill then Enable the skill
        6. Login with your Skyport username and password
        7. Authorize "Amazon Alexa Smart Home" to access your Skyport account in the Amazon Alexa App
        8. Click on "Discover Devices" to add your Skyport thermostat to the Amazon Echo / Tap / Dot in the Alexa app.

        Once the app discovers your thermostat, you can use specific Voice Commands with your Amazon Echo.

        Note: Thermostat name needs to be configured in your Skyport account setup in order to recognize. Otherwise the default if not changed will be “Thermostat.”

      • My Skyport login information isn’t working using the Alexa app with my Android device.

        The username and password is case sensitive for the Skyport login. By default, the keyboard automatically capitalizes the first letter of the email username. Make sure you use the correct case (upper case or lower case) for your email to login.
      • What voice commands can I use with my Amazon Echo and my Onelink Thermostat?

        Once setup, you may interact with your Onelink Thermostat through the Amazon Echo to change your environment with your voice.

        • Setting your thermostat to a specific temperature:
        • Alexa, set my (thermostat name) to (75) degrees
        • Alexa, set (thermostat name) temperature to (75)
        • Alexa, set (thermostat name) to (75)
        • Alexa, set my (thermostat name) to (75)
        • You can also use phrases like:
        • Alexa, raise temperature to...
        • Alexa, change temperature to...
        • Alexa, turn temperature to...
        • Alexa may ask you which thermostat to change. Simply respond with the thermostat's name.
        • Changing the temperature of your thermostats:
        • Alexa, (raise or lower) the (thermostat name) by (3) degrees
        • Alexa, (raise or lower) the (thermostat name) temperature by (7) degrees
        • Alexa, decrease the (thermostat name) temperature by (4) degrees
        • Alexa, increase the (thermostat name) temperature by (6) degrees
        • Alexa can also raise or lower the temperature without a specific degree amount. When using these commands, the temperature will change by 2 degrees:
        • Alexa, heat my (thermostat name)
        • Alexa, increase the (thermostat name) temperature
        • Alexa, heat up (thermostat name)
        • Alexa, lower the (thermostat name) temperature
        • Alexa, cool down (thermostat name)
        • Alexa, make (thermostat name) colder
      • Can I change the mode of my thermostat using Amazon Alexa? i.e."Alexa, change my thermostat from heat to cool"

        Changing the mode is not one of the skills that currently works with the Amazon Alexa and Onelink Thermostat. Keep checking the First Alert website for updates regarding added Alexa skills.
      • Can I use voice commands to change the schedule of my Onelink Thermostat? i.e."Alexa set my thermostat to Saturday’s schedule"

        Changing the thermostat to a preset schedule is not one of the skills that currently works with the Amazon Alexa and Onelink Thermostat. Keep checking the First Alert website for updates regarding added Alexa skills.
      • Is there a firmware update required to use Amazon Echo with my Onelink Thermostat?

        There is no required firmware update. Simply follow the instructions on the First Alert website (see FAQ above) to connect your Onelink Thermostat to Amazon Echo through the Alexa app.
      • Do I need to update my Onelink Thermostat app in order to connect my Amazon Echo to my THERM-500?

        There is no required Onelink Thermostat app update to connect to Amazon Echo. Simply follow the instructions on the First Alert website (see FAQ above) to connect to Amazon Echo through the Alexa app.
      • Which Amazon Echo devices does the Onelink Thermostat work with?

        The Onelink Thermostat works with all three devices in the Echo Family (Echo, Tap and Dot).
      • What are the temperature ranges that Alexa can setup?

        Alexa can only set the temperature to 35 to 99-degree F.
    • Support

      • How do I contact customer support?

        Call Us:

        • 800-323-9005
        • Monday - Friday: 7am - 7pm CST
        • Saturday - Sunday: 8am - 6pm CST

        Email Us:

        • This email address is being protected from spambots. You need JavaScript enabled to view it.
        • We will reply to your inquiry within 60 minutes.
  • Onelink Safety App

    • Subscription

      • What is Onelink Safety and how much does it cost?

        Onelink Safety is a smartphone app that brings family and friends together when it matters the most. For just $1.99 per month, you can send unlimited alerts allowing preselected contacts to access your location, personal information and communicate using in-app messages. With Onelink Safety, help is only one tap away.
      • How do I purchase Onelink Safety?

        Download the Onelink Safety app in the App Store on your iOS mobile device and purchase a subscription in the app. Enjoy a month of unlimited Safety alerts during your free trial period.
      • How do I cancel the subscription?

        To cancel your subscription, follow the steps below. Note: Your subscription will expire at the end of the current billing period.

        1. From the Home Screen, tap on Settings
        2. Tap on iTunes & App Store
        3. Tap on Apple ID. Then tap on View Apple ID.
        4. If prompted, enter the password for your Apple ID and tap OK.
        5. On the Account Settings screen, locate Subscriptions and tap on Manage.
        6. Tap on the Onelink Safety subscription and turn-off auto renewal.
    • Specifications

      • What phones are compatible with Onelink Safety?

        Supported Apple Devices using iOS 9:

        • iPhone: 4s, 5, 5c, 5s, 6, 6 Plus
        • Apple Watch (using OS2)
      • Can I use any phone number to register for Onelink Safety?

        You must register with a North American cellular phone number.

      • Is Onelink Safety available in other languages?

        Currently only English is available however, we are exploring development of future versions in other languages. In the current version, setup requires some knowledge of English, while some of the app’s functions are easy to understand thanks to graphics, such as the maps. App users will receive notifications when a new version is available for download or receive automatic downloads depending on your self-selected iPhone settings.

      • Does Onelink Safety work outside of the U.S.?

        Onelink Safety will work in North America including Puerto Rico and U.S. Virgin Islands.

    • Support

      • How do I contact customer support?

        Call Us:

        • 800-323-9005
        • Monday - Friday: 7am - 7pm CST
        • Saturday - Sunday: 8am - 6pm CST

        Email Us:

        • This email address is being protected from spambots. You need JavaScript enabled to view it.
        • We will reply to your inquiry within 60 minutes.
    • Functionality

      • What are Senders and Receivers?

        A Sender has a subscription service that allows them to send unlimited safety alerts to Receivers. A Receiver has a free version of the app which allows them to view safety alerts from senders.
      • Can I be a Sender and a Receiver?

        Yes, you can send safety alerts to up to 5 contacts and you can receive safety alerts from any contact that sends you an invitation.
      • How do I accept an invitation from a Sender?

        1. From the App Store, download the Onelink Safety app.
        2. Continue to registration until you get to the Service Plan page.
        3. Return to the SMS invitation and tap on the link to accept the invite.
      • How do I remove myself as a Receiver?

        1. Open the Onelink Safety app and tap on Contacts
        2. Tap on Edit
        3. Delete Contact(s) in the “Receive Alerts from” section
        4. Tap on Save
      • How do I remove someone as my Receiver?

        1. Open the Onelink Safety app and tap on Contacts
        2. Tap on Edit
        3. Delete Contact(s) in the “Send Alerts to” section
        4. Tap on Save
      • Can I invite contacts that do not have a compatible smartphone device?

        No, if you invite a contact that does not have a compatible smartphone device, they will not be able to accept the invite and receive your safety alerts. The app is currently not supported on: iPhone 4 or earlier. Android, Blackberry, Windows support is in progress.
      • Can someone locate me without me knowing it?

        No, your 5 Receivers can only view your location when your alert is active.
      • How do I stop sharing my location?

        From My Active Alert, tap on End Alert to stop sharing your location.
      • How do I know if the Sender ended their alert?

        You will receive a notification when the Sender has ended their alert and the Alerts dashboard will no longer display their active alert.
      • What happens when I press the Alert button?

        The 5 second countdown will start and the alert will automatically be sent to your 5 Receivers once the countdown reaches 0. If you press cancel, the alert will not be sent to your Receivers and you will be brought back to the Send Alert screen.
  • Product Returns

    • How to Obtain Warranty Service

      Service: If service is required, do not return the product to your retailer. In order to obtain warranty server, contact the Customer Affairs Division at 1-800-323-9005. To assist us in serving you, please have the model number and date of purchase available when calling.

      For Warranty Service return to: BRK Brands, Inc., 1301 Joe Battle, El Paso, TX 79936